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- Tasks: Lead a team to enhance customer experience and drive strategic outcomes.
- Company: Dynamic SaaS company in Greater London with a focus on innovation.
- Benefits: Hybrid work model, private medical insurance, and generous parental leave.
- Why this job: Make a real impact by improving customer success and mentoring a talented team.
- Qualifications: 8+ years in customer-centric roles with strong communication and technical skills.
- Other info: Join a forward-thinking company with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading SaaS company in Greater London is seeking a Senior Manager of Customer Success to drive strategic outcomes and improve customer experience. This role involves mentoring a team, managing key accounts, and influencing executive-level stakeholders.
The ideal candidate has over 8 years in a customer-centric role, strong communication skills, and a technical background.
The role offers a hybrid working model with competitive benefits including private medical insurance and generous parental leave.
Global Senior Manager, Customer Success (Hybrid London) employer: Entrust Corporation
Contact Detail:
Entrust Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Senior Manager, Customer Success (Hybrid London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's culture and values. We want to show that we’re not just a fit for the role, but also for the team and the company as a whole.
✨Tip Number 3
Practice your storytelling skills! We need to articulate our past experiences in a way that highlights our customer success achievements and how they align with the job requirements.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Global Senior Manager, Customer Success (Hybrid London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager of Customer Success role. Highlight your customer-centric achievements and any relevant technical background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experience and how your 8+ years in the field have prepared you for this role. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to influence stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Entrust Corporation
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the SaaS industry. Be ready to discuss how you've used these metrics in your previous roles to drive strategic outcomes and improve customer experience.
✨Showcase Your Mentoring Skills
Since this role involves mentoring a team, prepare examples of how you've successfully developed team members in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction.
✨Prepare for Executive-Level Conversations
Think about your experiences influencing executive-level stakeholders. Be ready to share stories that demonstrate your ability to communicate effectively with senior management and how you’ve navigated complex discussions to achieve positive results.
✨Emphasise Your Technical Background
Given the technical nature of the role, be prepared to discuss your technical skills and how they relate to customer success. This could include any tools or platforms you've used, as well as how your technical knowledge has helped you solve customer issues.
