At a Glance
- Tasks: Lead a team to provide top-notch support for students navigating their education abroad.
- Company: Join Entrily, a global admission portal revolutionising the study abroad experience.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic workplace with a focus on collaboration and innovation.
- Why this job: Make a real difference in students' lives by guiding them through their educational journey.
- Qualifications: Strong communication skills and team leadership experience required.
The predicted salary is between 40500 - 49500 £ per year.
Client Support Executive
We are looking for both overseas and domestic Education Customer Support executive, Understand student profiles and counsel accordingly for different countries.
Shortlist courses and university options most suitable, Convert students to apply and then the application team takes over.
No pressure to push or promote any particular university, etc.
- What You Will Be Doing
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Skills Required
- Excellent interpersonal, written, and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Job Summary
- Location
Baskar Complex, Besant Road, Chinna Chokkikulam, Tamil Nadu-625002, India.
- Job Type
- Full-time
- Salary
Experience
- 1-3 years
- Working Hours
- Working Days
- Mon - Sat
- Vacancy
- No. of Vacancy : 2
Entrily is a global admission portal that simplifies the study abroad application process for students, recruiters, and institutions, offering a comprehensive platform to enhance the international education experience.
- LONDON
- Head Office
- 5, Limeharbour Court, London, United Kingdom E14 9RH
- HYDERABAD
- CORPORATE OFFICE
Manasa Sarovar Apartments, 3rd floor, Naveen Nagar, Khairatabad-500004, India.
- MADURAI
- BRANCH Office
5A Baskar Complex, 2nd floor, Besant Road, Chinna Chokkikulam, Tamil Nadu-625002.
- Clients
- Students
- Institutions
- Recruiters
- #J-18808-Ljbffr
Client support executive employer: Entrily
Entrily is an exceptional employer that fosters a supportive and collaborative work culture, particularly for the Client Support Executive role in Madurai. With a focus on employee growth and development, we offer comprehensive training and a pleasant working environment, ensuring our team members thrive while helping students navigate their educational journeys. Our commitment to quality service without pressure to promote specific universities makes this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client support executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Entrily. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Entrily before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client support executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Entrily:Your cover letter is your chance to shine! Tell us why you want to work at Entrily specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Entrily!
How to prepare for a job interview at Entrily
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
