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- Tasks: Enhance language understanding and improve customer service through innovative voice technology.
- Company: Join PolyAI, a leader in conversational AI with a vibrant team culture.
- Benefits: Flexible part-time hours, competitive pay, and the chance to work on exciting projects.
- Why this job: Be at the forefront of AI technology and make a real difference in customer experiences.
- Qualifications: Fluent in Czech and/or Slovak, with a passion for language and technology.
- Other info: Work remotely with a diverse team and enjoy opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
This will be on a part-time basis, with 2-3 days weekly commitment for approximately 10 weeks. Based on your preferred days, these will be set.
Responsibilities- Improving the language understanding module by providing high-quality sentence training examples
- Updating system prompts based on client requests
- Managing and uploading voice recordings
- Testing conversational systems extensively before go-live
- Reviewing customer calls and flagging problematic conversations to the team
- Working with Software Engineers and Agent Designers to produce the best conversational UX and the highest call containment
Native/fluent Czech and/or Slovak speaker, ideally both
Professional working proficiency in English (we have an international team, but English is our shared language)
Great communicator and enjoy working in a diverse team
Meticulous with an eye for detail
Can-do attitude and high standard for own work
Passionate about great user experiences and delivering the best UX to customers
Interested in natural language understanding technologies and curious about how advanced conversational AI is changing contact centres
Preferred Requirements- Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
- Experience in natural language technologies and a rough understanding of how they work
- Experience in translation and/or linguistics
- Experience in data science and related areas
- Experience in tech industries and understanding of how the software works
- Experience in working with startups before
- Experience in jobs that involve language skills, such as linguistics, translation, scripting writing, etc.
We offer competitive compensation based on experience, expertise, and the level of responsibility.
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:- Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
This role is offered on a contractor basis only. Individuals engaged in this role will not be employed by PolyAI and will operate as independent contractors. Please confirm you understand and are able to work under these terms.
Czech and Slovak Language Specialist (UK based Contract role) in London employer: Entrepreneur First
Contact Detail:
Entrepreneur First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Czech and Slovak Language Specialist (UK based Contract role) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at PolyAI or similar companies. A friendly chat can open doors and give you insights that might just land you the role.
✨Tip Number 2
Prepare for the interview by brushing up on your conversational AI knowledge. Show us your passion for natural language understanding technologies and how they can transform customer service. We love candidates who are curious and eager to learn!
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to linguistics and translation. We want to see your communication skills shine, so don’t hold back on showcasing your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to the amazing work we do at PolyAI.
We think you need these skills to ace Czech and Slovak Language Specialist (UK based Contract role) in London
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your native or fluent Czech and/or Slovak skills in your application. We want to see how you can bring your language expertise to the table, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention any relevant experience in natural language technologies or customer service that aligns with what we’re looking for at PolyAI.
Be Detail-Oriented: We love meticulous applicants! Pay attention to the details in your application. A well-structured and error-free submission shows us you care about quality, just like we do.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Entrepreneur First
✨Know Your Stuff
Make sure you brush up on your Czech and Slovak language skills, as well as your understanding of natural language technologies. Familiarise yourself with PolyAI's products and how they enhance customer service. This will show that you're genuinely interested in the role and understand what they're all about.
✨Showcase Your Communication Skills
As a language specialist, communication is key! Prepare to demonstrate your ability to convey complex ideas clearly and effectively. Think of examples from your past experiences where you successfully communicated in diverse teams or tackled language-related challenges.
✨Be Detail-Oriented
Since the role requires meticulous attention to detail, be ready to discuss how you've ensured high-quality work in previous positions. Bring specific examples of how you've improved processes or flagged issues in language-related tasks, showing your commitment to excellence.
✨Embrace the Culture
PolyAI values ownership and continuous improvement, so come prepared to discuss how you embody these principles. Share instances where you've taken initiative or sought feedback to improve your work. This will resonate well with their core values and show that you're a great fit for their team.
