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- Tasks: Manage luxury travel and concierge requests for high-profile clients.
- Company: Join Entourage Collection, a leader in luxury lifestyle management with 15 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and networking.
- Why this job: Be part of a team that curates extraordinary experiences for discerning clients.
- Qualifications: 2-5 years in PA/EA or concierge roles; excellent communication and organisational skills required.
- Other info: Fluency in English is essential; knowledge of Salesforce and social media is a plus.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an enthusiastic, experienced, and highly organised Lifestyle Manager to join our growing team as the company continues to expand internationally. The successful candidate will support their own roster of UHNWI clients with all concierge and travel requests at Entourage Collection.
Comprised of Entourage Concierge, Travel, Events, and Projects, Entourage Collection was born from the desire to enhance, enrich, and curate the greatest experiences and opportunities available in the world for our clients. With over 15 years of experience catering to the world’s most discerning clientele, our philosophy is and will remain “the sky is no longer the limit”.
Responsibilities:
- Researching and booking premium travel services at the best possible rates including hotels, villas, yachts, jets, dining reservations and more;
- Organising a vast range of concierge requests that can include daily tasks (i.e. finding private tutors, premium event ticket sourcing, or booking home maintenance) to researching private islands, sourcing luxury items, working with interior designers etc.;
- Carrying out research and creating bespoke client presentations;
- Serving as the primary contact for high-priority and high-profile clients, developing strong relationships and ensuring their needs are met to the highest standards;
- Event and Project management assistance;
- Liaising with suppliers and researching new suppliers and contacts;
- Attending industry events with suppliers to maintain and grow the profile of the company;
- Invoice preparation for clients;
- Proactive planning and thought leadership;
- CRM management for your roster of clients and suppliers;
- Close collaboration with the wider lifestyle management team;
- Training the juniors in the lifestyle team to enable their growth.
What we require from you:
- Superlative client relations skills and deliver outstanding customer service;
- Discretion is key to this role;
- The ability to anticipate needs and to proactively suggest ideas and experiences to clients they might like or need;
- Excellent organisation, communication, and time-management skills;
- To be creative and flexible;
- The ability to work in a team and independently;
- Enthusiasm and confidence in the ability to multi-task under pressure;
- Excellent written and verbal skills (Fluency in English is a must);
- Working knowledge of Salesforce, Outlook, Word, Excel, Keynote;
- Keen interest in travel and lifestyle management;
- Experience/interest in social media and Xero a plus;
- Previous PA/EA, concierge, or related lifestyle industry experience of minimum 2-5 years.
Please follow the LinkedIn application process to complete the screening questions and submit your CV. For any further questions, kindly email careers@entouragec.com.
Contact Detail:
Entourage Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Manager (City of London)
✨Tip Number 1
Network within the luxury travel and lifestyle industry. Attend events, join relevant groups on social media, and connect with professionals who are already in the field. This can help you gain insights and potentially get referrals for the Lifestyle Manager position.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury travel and lifestyle management. Being knowledgeable about high-end destinations, exclusive experiences, and premium services will set you apart during interviews and discussions with potential employers.
✨Tip Number 3
Demonstrate your organisational skills by creating a portfolio of past experiences where you've successfully managed complex tasks or projects. This could include travel itineraries, event planning, or any concierge services you've provided, showcasing your ability to handle UHNWI clients.
✨Tip Number 4
Research Entourage Collection thoroughly. Understand their values, clientele, and the specific services they offer. Tailoring your approach and showing genuine interest in their company culture can make a significant impact during the interview process.
We think you need these skills to ace Lifestyle Manager (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lifestyle management, concierge services, or travel planning. Use specific examples that demonstrate your organisational skills and ability to manage high-profile clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of luxury services and how your skills align with the responsibilities outlined in the job description.
Showcase Client Relations Skills: In your application, emphasise your superlative client relations skills. Provide examples of how you've successfully managed client expectations and delivered outstanding service in previous roles.
Highlight Relevant Tools and Software Knowledge: Mention your familiarity with tools like Salesforce, Outlook, and Excel in your application. If you have experience with social media or Xero, be sure to include that as well, as it can set you apart from other candidates.
How to prepare for a job interview at Entourage Collection
✨Showcase Your Client Relations Skills
As a Lifestyle Manager, your ability to build strong relationships with clients is crucial. Prepare examples of how you've successfully managed client expectations and delivered outstanding service in previous roles.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation and time-management skills. Be ready to discuss how you prioritise tasks and manage multiple requests simultaneously, especially under pressure.
✨Highlight Your Proactive Approach
The company values candidates who can anticipate client needs. Think of instances where you proactively suggested ideas or solutions that enhanced the client experience, and be prepared to share these during the interview.
✨Familiarise Yourself with Industry Trends
Stay updated on luxury travel and lifestyle trends. Being knowledgeable about current offerings and experiences will not only impress your interviewers but also demonstrate your genuine interest in the field.
