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- Tasks: Manage luxury travel and concierge requests for high-profile clients.
- Company: Join Entourage Collection, a leader in luxury lifestyle management with 15 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and international exposure.
- Why this job: Be part of a team that curates extraordinary experiences for discerning clients.
- Qualifications: 2-5 years in PA/EA or concierge roles; excellent communication and organisational skills required.
- Other info: Fluency in English is essential; knowledge of Salesforce and social media is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic, experienced, and highly organised Lifestyle Manager to join our growing team as the company continues to expand internationally. The successful candidate will support their own roster of UHNWI clients with all concierge and travel requests at Entourage Collection. Comprised of Entourage Concierge, Travel, Events, and Projects, Entourage Collection was born from the desire to enhance, enrich, and curate the greatest experiences and opportunities available in the world for our clients. With over 15 years of experience catering to the world’s most discerning clientele, our philosophy is and will remain “the sky is no longer the limit”.
Responsibilities:
- Researching and booking premium travel services at the best possible rates including hotels, villas, yachts, jets, dining reservations and more;
- Organising a vast range of concierge requests that can include daily tasks (i.e. finding private tutors, premium event ticket sourcing, or booking home maintenance) to researching private islands, sourcing luxury items, working with interior designers etc.
- Carrying out research and creating bespoke client presentations;
- Serving as the primary contact for high-priority and high-profile clients, developing strong relationships and ensuring their needs are met to the highest standards.
- Event and Project management assistance;
- Liaising with suppliers and researching new suppliers and contacts;
- Attending industry events with suppliers to maintain and grow the profile of the company;
- Invoice preparation for clients;
- Proactive planning and thought leadership;
- CRM management for your roster of clients and suppliers;
- Close collaboration with the wider lifestyle management team;
- Training the juniors in the lifestyle team to enable their growth.
What we require from you:
- Superlative client relations skills and deliver outstanding customer service;
- Discretion is key to this role;
- The ability to anticipate needs and to proactively suggest ideas and experiences to clients they might like or need;
- Excellent organisation, communication, and time-management skills;
- To be creative and flexible;
- The ability to work in a team and independently;
- Enthusiasm and confidence in the ability to multi-task under pressure;
- Excellent written and verbal skills (Fluency in English is a must);
- Working knowledge of Salesforce, Outlook, Word, Excel, Keynote;
- Keen interest in travel and lifestyle management;
- Experience/interest in social media and Xero a plus;
- Previous PA/EA, concierge, or related lifestyle industry experience of minimum 2-5 years.
Please follow the LinkedIn application process to complete the screening questions and submit your CV. For any further questions, kindly email careers@entouragec.com.
Lifestyle Manager employer: Entourage Collection
Contact Detail:
Entourage Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Manager
✨Tip Number 1
Network within the luxury travel and lifestyle industry. Attend events, join relevant groups on social media, and connect with professionals who are already in the field. This can help you gain insights and potentially get referrals for the Lifestyle Manager position.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury travel and lifestyle management. Being knowledgeable about high-end destinations, exclusive experiences, and premium services will set you apart during interviews and discussions with potential employers.
✨Tip Number 3
Showcase your organisational skills by managing a mock client project. Create a detailed itinerary or plan for a luxury trip, including accommodation, dining, and activities. This practical demonstration of your abilities can impress hiring managers.
✨Tip Number 4
Develop your CRM skills, particularly with Salesforce, as it's mentioned in the job requirements. Consider taking online courses or tutorials to enhance your proficiency, which will make you a more attractive candidate for the Lifestyle Manager role.
We think you need these skills to ace Lifestyle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lifestyle management, concierge services, and client relations. Use specific examples that demonstrate your ability to handle UHNWI clients and showcase your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for travel and lifestyle management, and how your previous experiences align with the responsibilities outlined in the job description.
Showcase Your Skills: In your application, emphasise your superlative client relations skills, discretion, and ability to anticipate client needs. Provide examples of how you've successfully managed multiple tasks under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your written communication is clear and professional, as excellent written skills are a key requirement for this position.
How to prepare for a job interview at Entourage Collection
✨Showcase Your Client Relations Skills
As a Lifestyle Manager, your ability to build strong relationships with clients is crucial. Prepare examples of how you've successfully managed client expectations and delivered outstanding service in previous roles.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation and time-management skills. Be ready to discuss how you prioritise tasks and manage multiple requests simultaneously, especially under pressure.
✨Highlight Your Proactive Approach
The company values anticipation of client needs. Think of instances where you've proactively suggested ideas or solutions that enhanced a client's experience, and be prepared to share these during the interview.
✨Familiarise Yourself with Relevant Tools
Knowledge of tools like Salesforce, Outlook, and Excel is important for this position. Brush up on these applications and be ready to discuss how you've used them in past roles to improve efficiency and client management.
