Cambridge STARS, Front of House Services, Brand Ambassador

STARS at Securitas provide a \”two roles in one\” service to our clients, their staff, visitors, and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration, and much more with a discreet and vigilant security service.

• Shift Pattern – Monday to Friday
• 45 hrs per week
• 08:00 – 17:00 / 09:00 – 18:00
• Pay Rate – £16.72 per hour

Our STARS deliver a consistent high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site. Ensuring the safety and protection of customers\’ people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best-in-class, impeccable front of house services with enhanced security awareness training. STARS complete bespoke training, tailored to meet the specific needs of our clients.

About the Role

• Meet and greet all staff, visitors, and contractors in a professional and personable manner
• Deliver a consistently high-end customer-focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with stakeholders & client contacts (Facilities Manager, Security Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast-changing priorities
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity, and culture of both

Essential Skills

Essential criteria:

• Operational delivery experience
• 5-year checkable history
• Exceptional customer service skills
• Computer literate
• Experience in customer service/customer-facing role
• Flexible, professional attitude
• Reliable and customer-focused with a commitment to exemplary service
• Adept at working under pressure
• Outstanding communication skills both written and oral
• Proactive, discreet, and motivated
• Extremely well presented
• Ability to work alone and as part of a team
• Self-aware and motivated
• IT literate with a good knowledge of Microsoft packages including Outlook and Office

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