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- Tasks: Shape the retail experience for millions at Heathrow, driving sales and enhancing passenger satisfaction.
- Company: Heathrow, the world's most iconic airport, offering unique career opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a dynamic team transforming retail at an iconic airport while making a real impact.
- Qualifications: Experience in retail operations and strong communication skills are essential.
- Other info: Hybrid working options available, promoting work-life balance and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Heathrow is a city within a city, and there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy.
As a Retail Account Manager, you will be at the heart of Heathrow's retail experience, shaping how millions of passengers interact with our world-class shopping environment. This role will build strong partnerships with leading brands across Duty Free, ensuring every retail touchpoint delivers exceptional service and commercial success.
Your role and responsibilities:
- Act as Heathrow's eyes and ears across the terminals, regularly visiting Duty Free retailers and partnering with Terminal Managers to deliver a best-in-class retail experience for every passenger.
- By combining data-driven insights with a passion for customer experience, identify opportunities to grow revenue, enhance operational standards, and bring innovative retail concepts to life.
- Support marketing initiatives and category campaigns to maximise visibility and conversion.
- Identify and incorporate new opportunities, operational activities and work streams that maximise sales and service opportunities.
- Work closely with Retail Development and Project teams to ensure the delivery of both minor and strategic Terminal Retail projects on time and on budget.
- Manage timely and correct communications to necessary stakeholders, supporting new brand introductions and capital project readiness by aligning marketing, operational, and commercial needs.
- Keep abreast of all Terminal developments and projects to identify and implement tactical opportunities, marketing promotions and joint initiatives to increase average transaction value.
- Drive key marketing initiatives to elevate the visibility, performance, and commercial impact of your category.
- Lead joint planning activities with cross-functional partners, proactively manage forward-looking marketing calendars.
- Support the delivery of major category events and launches, ensuring campaigns and CRM activity land on time and with strong commercial focus.
Essential Skills:
- Experience within Heathrow Retail or a high street/travel hub or Duty Free brand retail operations environment.
- Experience delivering projects which drive sales and passenger experience.
- Clear communicator and influencer: experience at influencing key decision makers and communicating with confidence at all levels.
- Strong financial and analytical skills.
- Proven influencing skills in a commercial and/or operational environment.
- A proactive self-starter with the ability to take initiative and work independently.
- Ability to deliver challenging and demanding targets as well as being able to identify new tactical opportunities to grow revenue.
Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Our rewards: We offer competitive salaries and excellent benefits that will support you now and in the future, including performance-based annual bonuses, generous annual leave allowances, and market-leading pensions.
Working Location: Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week.
Equal Opportunities: As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger.
Join Heathrow and discover unlimited opportunities to make a difference. Apply now.
Retail Account Manager employer: Entertainity AB
Contact Detail:
Entertainity AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and travel industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Research is key! Dive deep into Heathrow’s retail environment and understand their brands and customer experience strategies. This knowledge will help you stand out in interviews and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your skills and experiences align with the Retail Account Manager role. Think about specific examples where you’ve driven sales or improved customer experiences, and rehearse them until they roll off your tongue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Heathrow. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! Talk about your experiences and how they relate to creating exceptional customer experiences. We want to see that you’re not just looking for a job, but that you genuinely care about enhancing the retail environment at Heathrow.
Be Data-Driven: Since we love data-driven insights, make sure to highlight any experience you have with analytics in your application. Share examples of how you've used data to drive sales or improve customer experiences in previous roles. This will show us that you understand the importance of combining numbers with creativity!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Retail Account Manager role. Mention specific skills and experiences that align with the job description. We appreciate when candidates take the extra step to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Heathrow. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Entertainity AB
✨Know Your Retail Landscape
Before the interview, dive deep into Heathrow's retail environment. Familiarise yourself with the brands in Duty Free and understand their unique selling points. This knowledge will help you demonstrate your passion for enhancing passenger experiences and show that you're ready to contribute to their commercial success.
✨Showcase Your Data Skills
Since the role involves using data-driven insights, be prepared to discuss how you've used analytics in previous roles. Bring examples of how you've identified opportunities for growth or improved operational standards through data. This will highlight your analytical skills and your proactive approach to driving revenue.
✨Communicate with Confidence
As a Retail Account Manager, you'll need to influence key decision-makers. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you've successfully communicated with stakeholders or led joint planning activities. This will showcase your ability to connect with others at all levels.
✨Be Ready to Discuss Innovation
Heathrow is focused on innovation in retail. Think about new concepts or marketing initiatives you've implemented in the past. Be ready to share your ideas on how to enhance the retail experience at the airport. This will demonstrate your forward-thinking mindset and alignment with their pioneering agenda.
