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- Tasks: Support the development of aerodrome procedures at one of the world’s busiest airports.
- Company: Heathrow Airport, a global leader in aviation and innovation.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a high-performing team and make every journey better while ensuring safety and efficiency.
- Qualifications: Knowledge of airside operations and excellent communication skills required.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join the team as an Operational Procedures Officer and play a crucial role in supporting the ongoing development of aerodrome procedures at one of the world’s busiest airports. This role supports the development of aerodrome procedures, ensuring Heathrow’s Airside operation applies continuous improvement methodologies to develop safe, efficient and compliant aerodrome procedures applicable to the complex operation at Heathrow. The post holder will work closely with the Airside Operations and Operational Safety Improvement teams to ensure procedures meet Quality & Safety Management Systems requirements, and with the Airfield Operations team to ensure that procedures are safe, practicable and meet the needs of the operation.
You will join a high-performing team with a wide range of skills and a shared passion to make every journey better, contributing to safe and efficient operation while being at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you will be vital to the continuing smooth running of our airport.
Responsibilities
- Develop, maintain, and update operational procedures for airside activities, ensuring compliance with regulatory requirements and industry best practices.
- Ensure that the Aerodrome change management process is followed, and that aerodrome changes are correctly documented and assessed.
- Be responsible for the accurate and timely publication and maintenance of airside operational documentation across the Heathrow Airport website and the Airport Community App. Ensure that all procedures are effectively communicated to the airside team and that stakeholders have access to the most current and compliant documentation.
- Establish and maintain strong, collaborative relationships with key stakeholders including NATS, Ground Handlers, and Airlines to support the development of robust aerodrome procedures, while working closely with internal Heathrow teams to ensure all procedures are aligned with overarching airside operational objectives.
- Provide comprehensive support to the Aerodrome Procedures Manager in coordinating and executing ad hoc projects and meetings pertaining to aerodrome procedural updates and developments.
- Carry out any other reasonable duties in support of the Airside Operations team.
Essential Skills
- Knowledge of the regulatory environment under which Heathrow operates, including practical application of licensing documentation.
- Operational experience of Airside Operations.
- Excellent verbal and written communication skills; ability to compose high-quality formal documentation.
- A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit.
- Ability to develop positive and productive relationships with stakeholders.
- Fastidious with attention to detail and highly computer literate.
- Ability to follow a defined process and think laterally when required.
Desirable
- Comfortable influencing at all levels of the business.
- Experience of managing aeronautical data.
- Awareness of CAA 139/2014 requirements and the EU Ground Handling Directive.
- Familiarity with Safety Management Systems (SMS) and compliance tracking tools.
About Us
Theres something so special about working at the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures and experiences. A world full of pride for what we do and exciting career prospects to explore. We’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we’ll help you achieve your ambitions too.
Rewards and Benefits
We offer competitive salaries and excellent benefits that will support you now and in the future. In addition to performance-based annual bonuses and the Share in Success Bonus plans, we offer generous annual leave, market-leading pensions, family-friendly policies, private health insurance and wellbeing tools. We also provide varied learning and development opportunities to support a fulfilling career journey.
Working Location and Arrangements
Our Hybrid working approach offers the opportunity to work from home for an average of two days a week, depending on team needs. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. Heathrow is an accessible place to work, with diversity networks to champion inclusivity and celebrate individuality.
Next Steps
Join Heathrow and discover unlimited opportunities to make a difference. Apply Now.
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Operational Procedures Officer employer: Entertainity AB
Contact Detail:
Entertainity AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Procedures Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Heathrow’s operational procedures and recent changes in airside operations. This shows you’re genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! Since this role involves collaborating with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Heathrow.
We think you need these skills to ace Operational Procedures Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in airside operations and regulatory compliance. We want to see how your skills align with the role of Operational Procedures Officer!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, include examples of how you've effectively communicated complex information in previous jobs. We love seeing clear, concise writing!
Highlight Your Attention to Detail: Being fastidious is crucial in this position. Share specific instances where your attention to detail made a difference in your work, especially in documentation or procedural development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Heathrow!
How to prepare for a job interview at Entertainity AB
✨Know Your Regulations
Familiarise yourself with the regulatory environment that Heathrow operates under. Brush up on licensing documentation and any relevant compliance requirements, as this knowledge will be crucial in demonstrating your understanding of the role.
✨Showcase Your Communication Skills
Prepare to discuss your experience in composing high-quality formal documentation. Be ready to provide examples of how you've effectively communicated procedures to stakeholders in previous roles, as strong communication is key for this position.
✨Build Relationships
Think about how you can establish and maintain collaborative relationships with various stakeholders. Have examples ready that showcase your ability to work with teams like NATS, Ground Handlers, and Airlines, as this will highlight your interpersonal skills.
✨Attention to Detail is Key
Be prepared to demonstrate your meticulous attention to detail. You might be asked about specific instances where your attention to detail made a difference in your work, especially in operational procedures or documentation.
