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- Tasks: Shape the retail experience for millions at Heathrow, partnering with top brands.
- Company: Join the iconic Heathrow Airport team, where innovation meets customer service.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and health perks.
- Why this job: Be part of a dynamic environment that transforms passenger experiences and drives growth.
- Qualifications: Experience in retail operations and strong communication skills are essential.
- Other info: Flexible hybrid working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Heathrow is a city within a city, and there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right not least so we can continue investing in an airport that leads the world.
As a Retail Account Manager, you will be at the heart of Heathrow's retail experience, shaping how millions of passengers interact with our world-class shopping environment. This role will build strong partnerships with leading brands across Duty Free, ensuring every retail touchpoint delivers exceptional service and commercial success.
Your role and responsibilities:
- Act as Heathrow's eyes and ears across the terminals, regularly visiting Duty Free retailers and partnering with Terminal Managers to deliver a best-in-class retail experience for every passenger.
- By combining data-driven insights with a passion for customer experience, identify opportunities to grow revenue, enhance operational standards, and bring innovative retail concepts to life.
- Support marketing initiatives and category campaigns to maximise visibility and conversion.
- Identify and incorporate new opportunities, operational activities and work streams that maximise sales and service opportunities.
- Work closely with Retail Development and Project teams to ensure the delivery of both minor and strategic Terminal Retail projects on time and on budget.
- Manage timely and correct communications to necessary stakeholders, supporting new brand introductions and capital project readiness by aligning marketing, operational, and commercial needs.
- Keep abreast of all Terminal developments and projects to identify and implement tactical opportunities, marketing promotions and joint initiatives to increase average transaction value.
- Drive key marketing initiatives to elevate the visibility, performance, and commercial impact of your category.
- Lead joint planning activities with cross-functional partners, proactively manage forward-looking marketing calendars.
- Support the delivery of major category events and launches, ensuring campaigns and CRM activity land on time and with strong commercial focus.
Essential Skills:
- Experience within Heathrow Retail or a high street/travel hub or Duty Free brand retail operations environment.
- Experience delivering projects which drive sales and passenger experience.
- Clear communicator and influencer: experience at influencing key decision makers and communicating with confidence at all levels.
- Strong financial and analytical skills.
- Proven influencing skills in a commercial and/or operational environment.
- A proactive self-starter with the ability to take initiative and work independently.
- Ability to deliver challenging and demanding targets as well as being able to identify new tactical opportunities to grow revenue.
There's something special about working at the world's most iconic airport. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Join Heathrow and discover unlimited opportunities to make a difference. Apply now.
Retail Account Manager in London employer: Entertainity AB
Contact Detail:
Entertainity AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and travel industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Research is key! Dive deep into Heathrow’s retail operations and understand their current projects and challenges. This will not only help you tailor your conversations but also show that you’re genuinely interested in making a difference in their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Retail Account Manager role. Highlight your achievements in driving sales and enhancing customer experiences, and don’t forget to sprinkle in some data-driven insights to back up your claims.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Heathrow. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Retail Account Manager in London
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! Talk about your experiences and how they relate to creating exceptional customer experiences. We want to see that you’re not just looking for a job, but that you genuinely care about enhancing the retail environment at Heathrow.
Be Data-Driven: Since this role involves using data to drive insights, make sure to highlight any experience you have with analytics. Share examples of how you've used data to identify opportunities or improve sales in previous roles. We love candidates who can combine passion with a solid understanding of numbers!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the effort to connect their background with what we’re looking for at Heathrow.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Heathrow. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Entertainity AB
✨Know Your Retail Landscape
Before the interview, dive deep into Heathrow's retail environment. Familiarise yourself with the brands in Duty Free and understand their unique selling points. This knowledge will help you demonstrate your passion for enhancing passenger experiences and show that you're ready to contribute from day one.
✨Showcase Your Data Skills
Since the role involves using data-driven insights, be prepared to discuss how you've used analytics in previous roles to drive sales or improve customer experiences. Bring examples of how you've identified opportunities for growth and how those strategies were implemented successfully.
✨Communicate with Confidence
As a Retail Account Manager, you'll need to influence key decision-makers. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences where you had to persuade others.
✨Be Proactive and Innovative
Heathrow values innovation, so come prepared with ideas on how to enhance the retail experience. Think about potential marketing initiatives or operational improvements that could increase sales. Showing that you can think outside the box will set you apart from other candidates.
