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- Tasks: Support operations with facilities management, document processes, and IT equipment provision.
- Company: Heathrow Business Services, the world's most iconic airport.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a dynamic team and make a real impact in a rapidly growing environment.
- Qualifications: Experience in customer service and proficiency in Microsoft Office.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Join Heathrow Business Services team and you will help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs. Our team is involved in every element of People and Finance activity, including payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month-end activities.
Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.
This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business.
Within Heathrow Business Services function, the Operations Team member is required to be a dynamic and flexible resource supporting the delivery of the end-to-end Operations Team service, with a specific focus on facilities management, equipment management and mail room services. This 12-month fixed-term contract will require the successful candidate to work on-site five days per week.
Responsibilities
- Deliver general facilities support to maintain a safe, well-functioning working environment across the centre.
- Manage daily electronic document processes, including inbound/outbound mail and archiving to digital formats.
- Support IT equipment provision through asset deployment, stock control and basic end-user troubleshooting.
- Provide high-quality administrative support for Operations projects within the centre.
- Work with internal customers to resolve service issues and identify opportunities for improvement.
- Escalate issues when required and assist with additional queries or initiatives as needed.
Essential Skills
- Competence working with Microsoft Office, specifically Word and Excel.
- Committed to the delivery of excellent customer service, evidenced through working in a previous customer service role.
- Proven ability to take ownership and work on own initiative.
- Ability to maintain resilience when dealing with issues and complaints.
Preferred Skills
- Previous administration and/or facilities experience.
- Knowledge of applicable Health & Safety legislation.
Working for Heathrow brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we are working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
We offer competitive salaries and excellent benefits that will support you now and in the future, including performance-based annual bonuses, generous annual leave allowances, market-leading pensions, family-friendly policies, access to private health insurance and a wide range of wellbeing tools.
Your contractual place of work will be the Heathrow Business Services Centre in Glasgow, so you will need to be based in the UK and within a commutable distance to work. We also have some hybrid roles with a working approach that offers the opportunity for colleagues to work from home for an average of two days a week.
As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger.
Join Heathrow and discover unlimited opportunities to make a difference.
Operations Team Member in Glasgow employer: Entertainity AB
Contact Detail:
Entertainity AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Member in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Heathrow's recent projects and initiatives. Show us that you're not just interested in the role but also in how you can contribute to our ambitious goals.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and problem-solving. We want to see how you handle challenges, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Team Member in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Team Member role. Highlight any previous customer service or facilities management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join Heathrow and how your background aligns with our ambitious goals. Keep it engaging and personal!
Showcase Your Skills: Don’t forget to mention your Microsoft Office skills, especially in Word and Excel. We love seeing candidates who can take ownership and work independently, so share examples of when you've done just that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Heathrow!
How to prepare for a job interview at Entertainity AB
✨Know Your Role
Before the interview, make sure you thoroughly understand the Operations Team Member role. Familiarise yourself with the responsibilities like facilities management and document processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you successfully resolved issues or improved service delivery. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Demonstrate Flexibility and Initiative
The job requires a dynamic and flexible approach, so be ready to discuss situations where you've adapted to change or taken initiative. Share specific instances where you’ve gone above and beyond to support your team or improve processes.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.