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- Tasks: Ensure safe and efficient airside operations while developing and maintaining operational standards.
- Company: Heathrow Airport, a global icon with diverse opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Be part of a high-performing team making a real impact in aviation.
- Qualifications: Knowledge of airside operations and excellent communication skills required.
- Other info: Hybrid working options and a commitment to inclusivity and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you’ll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates. You’ll join a high-performing team with a wide range of skills and a shared passion to make every journey better.
The Airside Standards Officer plays a vital role in maintaining, enhancing airside operational standards and supporting development of operational procedures at Heathrow. This position ensures that airside operations consistently adopt continuous improvement methodologies to deliver safe, efficient, and compliant practices across Heathrow’s complex operational environment.
Primary Focus- Airside driving standards
- Airside Driving Permit (ADP) training and assurance processes
- Airside vehicles and Ground Support Equipment (GSE) requirements
- Other critical airside infrastructure standards
The post holder will research and benchmark industry best practices within their area of responsibility and oversee compliance with standards for third-party ADP training providers. Working collaboratively with airside stakeholders, the Airside Operations team, and the Operational Safety Improvement team, the role ensures that all standards align with Heathrow’s Quality & Safety Management Systems and meet applicable regulatory requirements.
Your role will involve- Develop and maintain, and update airside standards documentation, ensuring full compliance with regulatory requirements and alignment with Heathrow’s publication and industry best practices
- Support auditing activities for airside companies delivering ADP training. This includes organising audit meetings, verifying evidence, preparing audit reports, and ensuring adherence to established standards
- Act as the primary point of contact for airside operational standards, providing expert guidance to internal teams and external stakeholders to ensure safe, compliant operations in line with all relevant regulatory requirements
- Review and maintain airside operational standards, including airside driving protocols, the ADP process, airside vehicle and GSE requirements, and other critical airside infrastructure
- Drive continuous improvement of airside standards to ensure operations remain safe, practical, and efficient
- Support the review of Operational Safety Instructions (OSIs) and the Airside OSI Manual under the Head of Airside Operations, ensuring technical accuracy and relevance
- Build and maintain strong, collaborative relationships with key stakeholders including NATS, ground handlers, and airlines while working closely with internal Heathrow teams to ensure all standards align with overarching airside operational objectives
- Provide comprehensive support to the Airside Standards Manager in coordinating and executing ad hoc projects and meetings related to airside standards updates and developments
- Perform any other reasonable duties in support of the Airside Operations team
- Knowledge of the regulatory framework governing Heathrow’s operations, including Civil Aviation Authority (CAA) requirements and associated documentation
- Working experience of airside operations and relevant regulatory standards
- Excellent verbal and written communication skills, with the ability to clearly convey complex issues, influence stakeholders to drive change, and produce high-quality formal documentation tailored to the intended audience
- A valid UK driving licence and occupational health medical check to enable the successful post holder to obtain an ADP
- Able to develop positive and productive relationships with internal and external stakeholders
- Excellent attention to detail with advanced computer skills
- Able to follow a defined process but also able to think laterally (around the problem) when required
- Confident in influencing stakeholders at all levels of the organisation
- Proven experience in audit processes and activities
- Awareness of CAA CAP 790, CAA UK Regulation (EU) 139/2014 and the Airports (Groundhandling) Regulations 1997
- Familiarity with Safety Management Systems (SMS) and compliance tracking tools
Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work.
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. You’ll need to be based in the UK and within a commutable distance to Heathrow.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger, not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Join Heathrow and discover unlimited opportunities to make a difference.
Airside Standards Officer employer: Entertainity AB
Contact Detail:
Entertainity AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airside Standards Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research airside operations and the latest industry standards. Being able to discuss these topics confidently will show you're serious about the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you articulate your thoughts clearly and reduce those pre-interview jitters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Heathrow.
We think you need these skills to ace Airside Standards Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in airside operations and regulatory standards. We want to see how your skills align with the role of Airside Standards Officer, so don’t hold back!
Showcase Your Communication Skills: Since this role involves influencing stakeholders and producing high-quality documentation, be sure to demonstrate your excellent verbal and written communication skills. Use clear examples in your application to show how you've effectively conveyed complex issues in the past.
Highlight Your Attention to Detail: Attention to detail is crucial for this position. When filling out your application, make sure to mention specific instances where your keen eye for detail has made a difference in your previous roles. We love candidates who can spot the little things that matter!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Entertainity AB
✨Know Your Regulations
Familiarise yourself with the regulatory framework governing airside operations, especially the Civil Aviation Authority (CAA) requirements. Being able to discuss these regulations confidently will show that you understand the critical nature of compliance in this role.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent verbal and written communication skills. Think about examples where you've had to convey complex issues clearly or influence stakeholders. This is key for the Airside Standards Officer role, so practice articulating your thoughts succinctly.
✨Highlight Your Attention to Detail
Be ready to discuss specific instances where your attention to detail made a difference in your previous roles. Whether it was during audits or while developing documentation, showcasing this skill will resonate well with the interviewers.
✨Build Relationships
Think about how you've developed positive relationships with stakeholders in the past. Be prepared to share examples of how you collaborated with others to achieve common goals, as this role requires strong teamwork and stakeholder engagement.
