Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and scale a global Customer Success team in the financial sector.
- Company: Enterprise Alumni, a market leader in alumni engagement platforms.
- Benefits: Competitive compensation, equity options, and a hybrid work model.
- Why this job: Make a direct impact on revenue and company strategy while leading a global team.
- Qualifications: 12+ years in Customer Success with senior leadership experience in B2B SaaS.
- Other info: Join a diverse team that values people, customers, and collaboration.
The predicted salary is between 72000 - 108000 £ per year.
About the Role
Enterprise Alumni is the market leading Alumni engagement platform, building a category-defining environment for alumni and professional networks focusing on the financial sector. As we scale globally, Customer Success is central to our growth strategy.
We are looking for a Senior Vice President of Customer Success to lead and scale our global CS organisation. This is an executive role with clear ownership of retention, expansion, and customer value, working closely with Sales, Product, and Engineering to turn customer outcomes into predictable growth. Based in London, you will lead a distributed team across Europe and the US, operating at the intersection of enterprise SaaS and financial-sector expectations.
What You’ll Be Doing:
- Own growth through customers
- Lead global strategy for retention, renewals, expansion, and adoption
- Own key metrics including NRR, churn, expansion revenue, onboarding time, and customer health
- Partner with Sales on forecasting, renewals, and account expansion
- Build and scale a world-class CS organisation
- Hire, develop, and lead high-performing teams across time zones
- Build strong management layers, playbooks, and operating rhythms
- Create clear career paths and performance standards as we scale
- Be the executive voice of the customer
- Build trusted relationships with senior stakeholders at financial institutions and alumni networks
- Personally sponsor strategic and at-risk enterprise accounts
- Represent customer insights at exec, board, and investor level
- Influence product and company direction
- Partner closely with Product and Engineering to shape roadmap priorities
- Translate customer feedback into scalable product and process improvements
- Ensure customer experience aligns with financial-sector expectations around data, security, and compliance
- Design for scale
- Implement systems, tooling, and data to support a fast-growing SaaS business
- Create repeatable, global CS models while allowing for regional nuance
- Balance speed, quality, and consistency in a high-growth environment
What We’re Looking For:
- Must-have
- 12+ years in Customer Success, Account Management, or Client Services
- 5+ years in a senior leadership role within B2B SaaS
- Proven experience owning retention, renewals, and expansion revenue
- Experience scaling teams in a VC-backed or high-growth environment
- Track record managing distributed teams
- Comfortable working with enterprise customers and regulated industries
- Nice-to-have
- Experience in financial services, professional networks, or alumni platforms
- Familiarity with GDPR, SOC 2, ISO 27001, or similar standards
- Experience partnering with Product in a product-led growth environment
Why Join Us?
- Direct impact on revenue, product direction, and company strategy
- Work with sophisticated enterprise customers in the financial sector
- Lead a global team during a critical scale-up phase
- Competitive compensation, meaningful equity, and long-term upside
What Success Looks Like:
- Strong, predictable net revenue retention
- Scalable Customer Success function ready for the next stage of growth
- Deep executive relationships with our most strategic customers
- Clear customer insight shaping product and commercial decisions
At the heart of our company is EA DNA - the essence that connects our six core values and shapes how we work every day. It guides every decision, behaviour and interaction, and defines the way we do business. When you join us, you become part of a team that truly lives these values: People First, Customer at Our Core, Think Commercially, One Team, Own It, and Urgency. These principles shape your experience here - how we support you, how we work together, and how we deliver for our customers.
This role is hybrid, with Monday to Thursday spent in our offices and Friday working remotely.
How to Apply:
Interested candidates are invited to submit their resume, in English, and a brief cover letter explaining why they are the perfect fit for this role. Enterprise Alumni is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Follow us on LinkedIn to stay up to date on Company news.
Senior Vice President, Customer Success (London) employer: EnterpriseAlumni
Contact Detail:
EnterpriseAlumni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Vice President, Customer Success (London)
✨Tip Number 1
Network like a pro! Reach out to connections in the financial sector and let them know you're on the hunt for a Senior Vice President role. A personal referral can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their customer success strategies and think about how you can contribute to their growth. We want to see you shine as the perfect fit for their team!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about your experience in scaling teams and driving retention. We love hearing about real-life examples where you've made an impact, so come prepared with stories that highlight your successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Senior Vice President, Customer Success (London)
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume speaks directly to the role of Senior Vice President, Customer Success. Highlight your experience in customer retention, renewals, and team scaling, especially in a B2B SaaS environment. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your successes in customer success and how you’ve driven growth in previous positions. Let us know what makes you tick!
Showcase Your Leadership Skills: As a senior leader, we’re keen to see how you’ve built and scaled teams. Include details about your leadership style, how you’ve developed high-performing teams, and any strategies you’ve implemented that led to measurable success. We love a good success story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at EnterpriseAlumni
✨Know Your Numbers
As a Senior Vice President of Customer Success, you'll need to be comfortable discussing key metrics like NRR, churn, and expansion revenue. Brush up on these figures and be ready to share how you've impacted them in your previous roles.
✨Showcase Your Leadership Style
This role involves leading a distributed team, so it's crucial to articulate your leadership approach. Prepare examples of how you've built high-performing teams and fostered collaboration across time zones.
✨Understand the Financial Sector
Since the company operates within the financial sector, make sure you’re familiar with industry standards like GDPR and SOC 2. Being able to discuss these topics will show that you understand the unique challenges and expectations of enterprise customers.
✨Prepare for Strategic Conversations
You'll be the executive voice of the customer, so think about how you can influence product direction and company strategy. Prepare insights from your past experiences that demonstrate your ability to translate customer feedback into actionable improvements.
