At a Glance
- Tasks: Manage strategic enterprise accounts and drive customer success through proactive engagement.
- Company: Join a market-leading alumni engagement platform with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work at the intersection of enterprise SaaS and regulated industries with excellent career prospects.
- Why this job: Become a trusted advisor and make a real impact in a dynamic, global environment.
- Qualifications: Experience in customer success and strong relationship management skills.
The predicted salary is between 60000 - 80000 € per year.
EnterpriseAlumni is the market‑leading alumni engagement platform, building a category‑defining environment for alumni and professional networks with a strong focus on regulated industries. As we scale globally, Customer Success is central to our growth strategy.
About the Role:
We are looking for a Senior Customer Success Manager to own a portfolio of strategic enterprise accounts. This is an individual contributor role with a clear commercial mandate: you will own the full health and growth of your book of business, from executive relationships and renewal strategy through to adoption and program expansion.
This is not a reactive role, but it is a deeply accountable one. When issues arise, the customer should never have to chase a status update, escape internally, or wonder whether the right people are engaged on the vendor side. You are the organisational navigator: influencing without direct authority across Support, Engineering, and Product to ensure the right urgency and the right resources are brought to bear, while managing expectations proactively with stakeholders at every level of both organisations.
You are there, above all, to become a trusted advisor to senior stakeholders in complex businesses, drive measurable outcomes for their alumni programs, and translate that partnership into long‑term revenue retention and expansion for EnterpriseAlumni.
Working across the Americas and Europe, you will operate at the intersection of enterprise SaaS and the rigorous expectations of heavily regulated industries, where trust is earned through outcomes.
What You'll Be Doing:
- Own your book of business commercially.
- As named CSM with a multi‑million dollar defined portfolio comprising 6 and 7‑figure strategic accounts, you will own NRR, gross retention, and expansion revenue.
- Lead renewal strategy and commercial planning.
Senior Customer Success Manager [London] employer: EnterpriseAlumni
EnterpriseAlumni is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in London, we offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while fostering a collaborative environment where your contributions directly impact our success in the alumni engagement sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager [London]
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their alumni engagement platform inside out, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven measurable outcomes in previous roles. This is your chance to demonstrate that you can be the trusted advisor they need for their strategic accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the EnterpriseAlumni team.
We think you need these skills to ace Senior Customer Success Manager [London]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with enterprise accounts and how you've driven growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Success Stories:Use specific examples to demonstrate your achievements in customer success. Whether it's improving retention rates or expanding accounts, we love to see quantifiable results. This helps us understand how you can contribute to our mission at EnterpriseAlumni.
Be Proactive in Your Communication:In your application, reflect the proactive approach we value. Mention how you’ve managed expectations and communicated effectively with stakeholders in past roles. This will show us that you’re ready to take charge and navigate complex situations.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EnterpriseAlumni
✨Know Your Accounts Inside Out
Before the interview, dive deep into the specific enterprise accounts you’ll be managing. Understand their business models, challenges, and how they can benefit from the alumni engagement platform. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've navigated complex issues in previous roles. Think about times when you had to influence without authority or manage expectations with stakeholders. This is crucial for a role that requires you to be an organisational navigator.
✨Showcase Your Relationship-Building Abilities
As a Senior Customer Success Manager, building trust with senior stakeholders is key. Be ready to discuss how you've developed strong relationships in the past and how you plan to do so in this role. Highlight your communication skills and your approach to becoming a trusted advisor.
✨Understand the SaaS Landscape
Brush up on your knowledge of the enterprise SaaS market, especially in regulated industries. Be prepared to discuss trends, challenges, and how EnterpriseAlumni fits into this landscape. This will demonstrate your industry awareness and commitment to the role.
