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- Tasks: Deliver outstanding customer service and assist with vehicle rentals.
- Company: Join a global mobility leader with a family-owned legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for extension.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be the face of our brand and make a difference in customers' travel experiences.
- Qualifications: Great communication skills and previous customer service experience required.
The predicted salary is between 30000 - 30000 £ per year.
We’re Enterprise Mobility. A family‑owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate and customer‑focused individuals to join our team as a Customer Service Representative role in our Bath area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. The role requires flexibility with shifts available across seven days a week. The pay for this position will be £13.25 per hour. The number of contracted hours will be 45 per week – over 7 days, flexibility with working days and times is essential.
Responsibilities
- Greet customers warmly upon arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining return procedures.
- Deliver and collect vehicles across the region.
- Address inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
Qualifications
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- Flexibility to work a variety of shifts, including evenings and weekends.
Additional Information
- Please let us know about any accommodations you may need to participate in the recruitment process.
- No drug or alcohol related offence within the last five years is permitted.
- You must be over 21 years of age for insurance purposes.
- You must have a full manual UK driving licence.
- Location: Yeovil.
Customer Service Representative – Yeovil in Somerset employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative – Yeovil in Somerset
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative – Yeovil in Somerset
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and making their experience memorable.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any previous customer service experience and skills that match what we're looking for. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise
✨Know the Company
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what makes them a leader in the mobility sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to handle the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult customer or a vehicle issue. Practise your responses to common scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the company has a casual dress code, showing up looking polished will convey your seriousness about the position and respect for the interview process.