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- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for extension.
- Other info: Opportunity for growth in a dynamic team; must be over 21 with a full UK driving licence.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Friendly attitude, previous customer service experience, and strong multitasking skills.
The predicted salary is between 60000 - 60000 £ per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative team in our Portsmouth/Fareham Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £13.25 per hour. The number of contracted hours will be 45 per week - over 7 days, flexibility with working days and times is essential. If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities
- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
Qualifications
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence. Location: Portsmouth/Fareham
Customer Service Representative - Portsmouth/Fareham employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Portsmouth/Fareham
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Customer Service Representative - Portsmouth/Fareham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience memorable.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Enterprise
✨Know the Company
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what sets them apart in the mobility industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This is crucial for a role where building relationships is key!
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle complaints or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though this is a customer-facing role, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about joining their team.