At a Glance
- Tasks: Deliver exceptional customer service and support across various channels, resolving queries and complaints.
- Company: Join a family-owned global leader in mobility with a strong legacy and supportive culture.
- Benefits: Enjoy a competitive salary of £28,000, flexible late shifts, and the comfort of working from home.
- Other info: Be part of a dynamic team with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers during out-of-hours and enhancing their experience.
- Qualifications: Passion for customer service, strong communication skills, and ability to work independently.
The predicted salary is between 28000 - 28000 £ per year.
Overview
We’re Enterprise Mobility.
A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries.
Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.
We’re currently seeking a home-based Customer Service Representative to join our Out of Hours Customer Support team.
As part of the Out of Hours Team, you will play a key role in supporting our strategic breakdown accounts outside of standard business hours.
The team operates until midnight, seven days a week, ensuring that customers continue to receive a high level of service whenever they need us.
The role is a permanent full-time 40hour per week position and the salary is £28,000.00 per annum.
The position is fully home based and involves working late shifts scheduled between
3:00PM and 12:00AM , up to five shifts per week across Monday to Sunday, however some flexibility may be required.
Our Customer Service Team is responsible for delivering best-in-class service to customers across the UK and Europe.
During our core operating hours, the team supports a wide variety of customer enquiries across multiple phone lines, including:
- Pre-hire enquiries
- Current rental support
- Post-hire queries
- Complaint resolution
- Support for airport locations and high-volume branches
Responsibilities
- Provide exceptional customer service to internal and external customers
- Handle a variety of customer enquiries across multiple communication channels
- Support customers with pre-hire, current rental and post-hire queries
- Resolve customer concerns and complaints in a professional and empathetic manner
- Provide support to airport locations and high-demand branches when required
- Manage strategic breakdown accounts during out-of-hours operations
- Maintain accurate records and complete administrative tasks efficiently
- Manage customer expectations and provide timely updates
- Work collaboratively with colleagues to ensure service excellence
- Adhere to all company policies, procedures and compliance requirements
- Contribute to team goals and performance expectations
Qualifications
The ideal candidate will posses the following skills and competencies
- A passion for delivering excellent customer service
- Strong written and verbal communication skills
- Excellent organisational and time management skills
- The ability to work independently in a remote environment
- A positive, adaptable and solutions-focused approach
- Strong attention to detail
- Confidence working in a fast-paced environment
- The ability to prioritise workloads and manage multiple tasks effectively
- A willingness to learn and develop new skills
- A collaborative approach and commitment to supporting team success
- Key (minimum) requirements - Personal
- Working 8-hour shifts 5 days a week Monday- Sunday 3pm- Midnight.
- Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted) You must provide your own device for this position.
- Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude
Customer Service Representative (late shift) - Remote / Work from Home in London employer: Enterprise
Enterprise in Llandygai is an excellent employer, offering a dynamic work environment where customer service excellence is at the forefront. With competitive pay and flexible hours, employees benefit from a supportive culture that encourages growth and development within the company. The opportunity to work in a vibrant location like Bangor adds to the appeal, making it a rewarding place for those seeking meaningful employment in the customer service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (late shift) - Remote / Work from Home in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enterprise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enterprise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (late shift) - Remote / Work from Home in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enterprise:Your cover letter is your chance to shine! Tell us why you want to work at Enterprise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enterprise!
How to prepare for a job interview at Enterprise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
