At a Glance
- Tasks: Deliver top-notch customer service and coordinate rental solutions for diverse clients.
- Company: Join a dynamic team in a leading vehicle rental company with a supportive culture.
- Benefits: Enjoy a competitive salary, language bonus, and hybrid working options.
- Other info: Full training provided; previous experience not essential.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Fluent German speaker with strong communication and organisational skills.
The predicted salary is between 29000 - 31000 £ per year.
As an Outsource Coordinator, you will play a key role in delivering excellent customer service while finding effective rental solutions for customers both within and outside traditional operational areas. This role operates across UK and German markets, working closely with an external brokerage partner and internal stakeholders to ensure a smooth and efficient customer journey.
We are looking for German speaking team members to join our Outsource department. The Outsource Team is a rental operation like no other, providing a unique and critical service to Enterprise Mobility operating groups and a wide range of strategic clients. Our team specialises in sourcing non-standard rental solutions, supporting customers who require anything from cars and vans to motorbikes, dual-control vehicles, and other specialist options.
As an Outsource Coordinator, you will be responsible for coordinating reservations, liaising with suppliers, and supporting customers throughout the booking process. Strong organisation, communication, and attention to detail are essential, as you will interact daily with customers, rental branches, internal departments, and external suppliers via phone, email, and computer systems.
This is an exciting opportunity to make a tangible impact on the business while developing a strong understanding of a complex and varied rental operation. We are looking for a dynamic individual who thrives in a fast-paced environment and demonstrates flexibility, problem-solving ability, and a customer-focused mindset. You should be proactive, detail-orientated, and keen to learn about the wider business. Previous experience in vehicle rental, customer service, logistics, or a similar operational environment would be beneficial, but is not essential, as full training will be provided.
German language fluency is essential — you must be confident holding fluent, professional conversations with German-speaking customers. French language skills would be an advantage and may lead to future opportunities. This position is offered on a Hybrid working basis - with the expectation of 2 days a week in our office in Aldershot, Hampshire (GU11 1EJ). The starting salary for this role is £27,000.00 plus a £2000 language bonus (based on a 40 hour working week).
Responsibilities- Deliver excellent customer service throughout the rental journey
- Make, manage, and confirm customer reservations with suppliers
- Investigate and resolve customer queries and complaints in a timely manner
- Liaise effectively with external suppliers, rental branches, and internal teams
- Ensure compliance with company policies and procedures
- Handle confidential information professionally and securely
- Work independently while contributing positively as part of a supportive team
- Communicate clearly and professionally via phone and email
You don’t need loads of industry experience to join us. We are looking for people with bags of enthusiasm and the following skills:
- Fluent German language skills (spoken and written)
- Strong work ethic and high attention to detail
- Ability to multi-task and manage multiple priorities
- Excellent communication and organisational skills
- Strong time management and problem-solving ability
- Ability to build rapport with customers and colleagues
- French language skills are advantageous
Applicants must be based in the UK and commutable to Aldershot.
Key (minimum) Requirements – Personal- Must be able to provide a suitable home-office environment which is free from noise and any distractions.
- Must have a suitable alternative location from which to work in the event of an outage.
- Must provide own laptop or desktop device with Windows 11 (Macs not compatible).
- Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED.
- Router must be VOIP compatible.
- Minimum upload speed of 5.0 mbps and Minimum download speed of 10.0 mbps.
Applicants must have the ability to pass a security check involving financial probity and basic criminality.
Customer Service Coordinator – German Speaking - Home working / remote in London employer: Enterprise
As a Customer Service Coordinator at our company, you will be part of a dynamic and supportive team that values excellent customer service and innovative rental solutions. With a hybrid working model based in Aldershot, Hampshire, we offer a collaborative work culture, comprehensive training, and opportunities for personal and professional growth, making it an ideal environment for those looking to make a meaningful impact while developing their skills. Join us to enjoy a competitive salary, language bonuses, and the chance to thrive in a fast-paced, customer-focused role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator – German Speaking - Home working / remote in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Prepare a portfolio or examples of your previous work that highlight your customer service abilities. This is especially important for roles like the Customer Service Coordinator where real-life scenarios matter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator – German Speaking - Home working / remote in London
Some tips for your application 🫡
Show Off Your German Skills:Since this role requires fluent German, make sure to highlight your language skills right from the start. Use clear and professional language in your application to demonstrate your proficiency.
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer service or rental experience, even if it’s not extensive, to show us you’re a good fit.
Be Detail-Oriented:We love candidates who pay attention to detail! Double-check your application for any typos or errors before hitting send. A polished application reflects your organisational skills, which are key for this role.
Apply Through Our Website:To make sure your application gets to us smoothly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Enterprise
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the rental process and think about how your skills can contribute to delivering excellent customer service.
✨Brush Up on Your German
Since fluency in German is essential, practice speaking and writing in German before the interview. Be prepared to demonstrate your language skills during the conversation, as this will show your confidence and ability to communicate effectively with customers.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer queries or complaints. Highlighting your problem-solving abilities will demonstrate that you're proactive and capable of handling challenges in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
