At a Glance
- Tasks: Support the Replacement Sales Team with customer queries and drive growth.
- Company: Join a global mobility leader focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, life assurance, and a structured career path.
- Other info: Full training provided with opportunities for career advancement.
- Why this job: Make a real impact while working remotely in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
The European Sales Support Team is excited to announce new openings for Replacement Account Support Representative. It is an exciting time to be joining a forward-thinking team with a significant focus on Customer Satisfaction and delivering more efficient processes for our customers and the wider business.
You will be supporting the Replacement Sales Team to handle customer and account queries, KPIs, management information, ad hoc requests and supporting them as they drive growth and revenue from these customers. You will also be responsible for identifying process improvements that can deliver an enhanced customer journey as well as cost efficiency. You will be working closely and in partnership with the Daily Rental branches and other departments across the UK to help deliver these goals. This is a critical role which will help to maintain and enhance revenues while providing a superior level of account and customer service.
Full training will be provided, and a structured career path is on offer. It’s up to you how fast you want to move but we’ll provide you with all the training and support you’ll need to make a difference, be a success and forge a future career within our global business.
Responsibilities
- Support and work with Daily Rental Branches, Groups, Departments and all employees to deliver on our promises to our customers.
- Support on key KPIs.
- Develop and support One Enterprise programs within our accounts.
- Identify efficiency and sales opportunities within customer interactions.
- Support and manage projects for both internal and external customers.
- Customer Service Support Rental Branches on delivering key KPIs.
- Handle complaint management through to resolution using ERAC Complaints Tracker.
- Handle and respond in a timely manner to the needs of the work provider, customers and Branches while maintaining a high standard of service.
- Identify and develop positive working relationships with internal and external customers that are built on trust and integrity.
- Take action when needed to meet the expectation of the customer and solicit their feedback to improve service.
Qualifications
- Ability to manage a broad diverse workload.
- Excellent communication, organization and time management skills.
- Strong interpersonal skills.
- Proven track record of customer engagement.
Additional Information
Please let us know about any accommodations you may need to participate in the recruitment process.
Hours: 40hrs per week - shifts will vary over 7 days a week, various working rota between 8am - 9pm.
Salary: £28,000
Location: This is a fully remote homeworking role - you must be based within the UK.
Benefits
- 25 days paid holidays a year + public holidays.
- Life Assurance - 3 x Salary.
- Stakeholder Pension.
- Winning wardrobe vouchers at discounted rates.
- Our ‘promote from within policy’ means you can go as far as your talent will take you.
Home Working Requirements
- Key (minimum) requirements - Personal: Must be able to provide a suitable home-office environment which is free from noise and any distractions. Must have a suitable alternative location from which to work in the event of an outage.
- Key (minimum) requirements - Technical: Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED. Router must be VOIP compatible. Minimum upload speed of 5.0 mbps and Minimum download speed of 10.0 mbps.
How to Apply: We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about. The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role. If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview. Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. Please let us know about any accommodations you may need to participate in the recruitment process.
Account Support Representative - home working / remote in London employer: Enterprise
Enterprise Mobility is an exceptional employer, offering a supportive and dynamic work culture that prioritises customer satisfaction and employee growth. With comprehensive training and a clear career progression path, employees are empowered to enhance their skills and drive meaningful change within the organisation. The fully remote nature of this role allows for flexibility while being part of a global family-owned business that values its team members and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Representative - home working / remote in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enterprise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enterprise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Support Representative - home working / remote in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enterprise:Your cover letter is your chance to shine! Tell us why you want to work at Enterprise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enterprise!
How to prepare for a job interview at Enterprise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
