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- Tasks: Deliver and collect high-end vehicles while providing exceptional customer service.
- Company: Join a family-owned global leader in mobility with a supportive culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for career progression.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
- Why this job: Be the face of a premium brand and make memorable customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 24000 - 28000 £ per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate, customer-focused individuals to join our Exotic Car Division in the Runcorn area. This is an exciting opportunity to represent a premium brand and deliver exceptional service to customers renting high-end vehicles for their travel needs.
As a Customer Assistant Representative, you will be the face of our brand, ensuring every customer interaction is smooth, professional, and memorable. You’ll assist customers both in person and over the phone, while also providing essential administrative support. The role requires flexibility, with shifts available across seven days a week between 8am-6pm. You’ll be contracted for 45 hours per week, working on a rotating shift pattern that includes weekends. Flexibility with working days and times is essential to meet business needs, and occasional overnight stays may be required due to the geographical area covered.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities- Deliver outstanding customer service to internal and external customers.
- Handle customer inquiries via phone and face-to-face interactions.
- Support administrative tasks to ensure smooth operations.
- Maintain attention to detail and accuracy in all processes.
- Represent the brand professionally at all times.
- Drive vehicles up to and including 7.5 tonnes and ensure they are well maintained, damage free and safe to drive.
- Deliver and collect a variety of vehicles in keeping with the category of your licence entitlement.
- Inspect and assist in ensuring vehicles are kept to an exceptionally high standard to provide outstanding customer satisfaction.
- Inspect all vehicles upon delivery and collection to ensure that any defects or damage is recorded, agreed, and signed for by the customer.
- Secure company assets and premises at times, for example rental branch location, fuel card etc.
- Record and store expenses whilst working away.
- Complete all necessary handover documents via Launchpad/tablet technology or paperwork, ensuring that all details are correct and accurate.
- Take reasonable care of your own health and safety, and to take reasonable care not to put other people at risk by what you do or don’t do in the course of your work.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Customer Assistant Representative - Runcorn in Liverpool employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant Representative - Runcorn in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how you can contribute to the Exotic Car Division.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and customer-focused attitude shine through. Remember, they’re looking for someone who can build relationships, so don’t be afraid to show your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant Representative - Runcorn in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and make their experience memorable. Share any relevant experiences that highlight your friendly and approachable nature.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Assistant Representative. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and experiences. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining us!
How to prepare for a job interview at Enterprise
✨Know the Brand Inside Out
Before your interview, take some time to research Enterprise Mobility and its Exotic Car Division. Understand their values, mission, and what sets them apart in the mobility industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Assistant Representative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and ability to handle inquiries both in person and over the phone, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Adaptability
Given the role's requirement for flexibility in working hours and locations, be ready to discuss your availability and willingness to adapt to changing schedules. Share any previous experiences where you successfully managed shifts or worked in a fast-paced environment to show that you can thrive under pressure.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations related to vehicle delivery and customer interactions. Think through potential scenarios, such as dealing with a difficult customer or ensuring vehicle safety. Practising these responses will help you feel more confident during the interview.