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- Tasks: Deliver exceptional customer service and support your team in a dynamic environment.
- Company: Join Enterprise Mobility, a global leader in mobility with a family-owned culture.
- Benefits: Earn £8.55 per hour, with pay increases and bonuses as you progress.
- Why this job: Kickstart your career with hands-on training and clear growth opportunities.
- Qualifications: Self-motivated, customer-focused, with good organisational skills.
- Other info: Experience a diverse and inclusive workplace while learning valuable business skills.
The predicted salary is between 800 - 1000 £ per month.
We’re Enterprise Mobility, a family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We are now seeking candidates that are passionate about delivering excellent Customer Service, can demonstrate great work ethic and are motivated to join a Customer Service Apprenticeship at our local Inverness branch.
After an initial virtual classroom-based orientation session, you’ll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you.
As a Customer Service Apprentice, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. You will undertake a Modern Apprenticeship in Customer Service (Level 6).
Responsibilities:- Providing administrative support to your team
- Providing exceptional customer service in person and via written communication
- Updating internal databases and systems with attention to detail
- Building internal and external relationships and communicating on a variety of levels
- Self motivated
- Customer focused
- Good attention to detail
- Good organisational skills
- Good attendance and punctuality record
- Maths and English at National 5 level
- Pay: £8.55 per hour, with the opportunity to earn additional bonuses.
- Pay Increase: After your first year, once you’ve successfully completed your initial training, your pay will rise to the National Minimum Wage for your age plus an extra 20p per hour.
- Clear Growth Path: This means your earnings will increase as you develop your skills and experience, with further opportunities for progression as you advance in the role.
- Hours: 40 per week, working patterns Monday to Saturday.
- Apprenticeship Level: Modern Apprenticeship – Customer Service Level 6.
- Duration: 12 to 18 months.
- Location: Inverness.
Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.
Customer Service Apprenticeship - Inverness employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship - Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills and experiences align with the role of a Customer Service Apprentice. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your enthusiasm! During the interview, let your passion for customer service shine through. Share examples of when you've gone above and beyond for a customer. This will demonstrate your commitment to delivering excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Service Apprenticeship - Inverness
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're eager to learn and ready to take on new challenges. A sprinkle of personality can make your application stand out!
Tailor Your Application: Make sure to customise your application to fit the role. Highlight any relevant experience or skills that align with what we’re looking for in a Customer Service Apprentice. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively—this is a key skill in customer service!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Enterprise
✨Know Your Stuff
Before the interview, make sure you understand what Enterprise Mobility is all about. Familiarise yourself with their values, mission, and the specifics of the Customer Service Apprenticeship. This will show your enthusiasm and help you connect your skills to what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Apprentice, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully communicated in past roles or situations, whether in person or through written communication.
✨Demonstrate Your Passion for Customer Service
Think of specific instances where you’ve gone above and beyond for a customer or helped resolve an issue. Be ready to share these stories during your interview to highlight your commitment to excellent customer service.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the training process, growth opportunities, or the company culture. It shows that you’re genuinely interested in the role and eager to learn more about your potential future with them.
