At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in commercial vehicle rental across the UK.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits including discounts and perks.
- Other info: Work-life balance with no weekend shifts and opportunities for leadership roles.
- Why this job: Make a real impact while developing your career with structured training and fast-track progression.
- Qualifications: Strong communication skills and a full UK/EU Manual Driving Licence required.
The predicted salary is between 25000 - 32000 £ per year.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving. Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Nairn.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland.
Responsibilities
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast-paced high-performing team
Qualifications
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- A full UK/EU Manual Driving Licence is required for this role
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - Nairn in Inverness employer: Enterprise
Enterprise Mobility is an exceptional employer that prioritises your growth and well-being, offering structured career development with clear pathways to advancement and a competitive salary. Located in Nairn, our supportive work culture fosters strong team collaboration while ensuring a healthy work-life balance, generous leave, and comprehensive benefits, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistance Representative - Nairn in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Assistance Representative. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This is your chance to shine and demonstrate that you can deliver exceptional service, just like they expect at Enterprise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistance Representative - Nairn in Inverness
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, whether it's face-to-face, over the phone, or via email.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Assistance Representative role. We love seeing candidates who take this extra step!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Enterprise
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Flex-E-Rent. Understand their services, values, and what makes them unique in the vehicle rental industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Flexibility
The job requires a flexible approach to work, so be ready to discuss how you've adapted to changing situations in previous roles. Share specific instances where you successfully managed multiple tasks or adjusted your plans to meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training programmes, or career progression opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
