Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in commercial vehicle rental.
- Benefits: Competitive salary, career progression, generous leave, and employee perks.
- Other info: Work-life balance with no weekend shifts and opportunities for leadership roles.
- Why this job: Make a real impact while enjoying a structured career development path.
- Qualifications: Strong communication skills and a full UK/EU Manual Driving Licence required.
The predicted salary is between 25000 - 32000 £ per year.
Overview
Competitive Salary + Career Progression. Join a Team That Keeps the UK Moving. Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for 2 motivated and customer-focused Customer Assistance Representatives to join our brand new Flex-E-Rent team in East London.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Responsibilities
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast-paced high-performing team
Qualifications
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- A full UK/EU Manual Driving Licence is required for this role
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - East London in Grays employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - East London in Grays
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Assistance Representative. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This is your chance to shine and demonstrate that you can deliver exceptional service, just like they expect.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistance Representative - East London in Grays
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have with handling enquiries via email or phone – it’ll make you stand out to us!
Be Yourself: We want to get to know the real you! Let your personality shine through in your application. Share your passion for customer service and how you can contribute to our team’s success. Authenticity goes a long way!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Enterprise
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility and their Flex-E-Rent division. Understand their services, values, and what sets them apart in the vehicle rental market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. During the interview, practice clear and concise answers. Don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication, which is vital in customer assistance.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, and the training roadmap mentioned in the job description. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.