At a Glance
- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Earn £12.61 per hour with flexible shifts and a supportive team.
- Other info: Opportunities for career growth in a dynamic and exciting workplace.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 26500 - 27500 £ per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.
We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative team in our Paisley, Glasgow Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This position starts immediately and runs until October 2026, with the potential for extension based on business need. It requires flexibility with shifts available across seven days a week. The pay for this position will be £12.61 per hour. The number of contracted hours will be 45 per week – a 5-day working week, but flexibility with working days and times is essential. If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK or EU driving licence.
Location: Paisley, Glasgow
Customer Service Representative - Glasgow employer: Enterprise
Enterprise Mobility is an exceptional employer that prioritises the growth and well-being of its team members. With a strong family-owned legacy, employees in the Paisley, Glasgow area benefit from a supportive work culture that values customer service excellence and offers flexible working hours. Join us to be part of a global leader where your contributions are recognised, and opportunities for career advancement are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Glasgow
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Representative - Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their experience memorable.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or retail. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Enterprise
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what sets them apart in the mobility industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about common challenges in customer service, like dealing with complaints or managing multiple tasks at once. Practising your responses will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and reflects your professionalism, which is crucial in a customer-facing role.
