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- Tasks: Support customers with damage claims and provide exceptional service via phone and email.
- Company: Join a family-owned global leader in mobility with a focus on customer service.
- Benefits: Competitive salary, training opportunities, and a promote-from-within culture.
- Why this job: Make a real impact while developing valuable skills in a dynamic environment.
- Qualifications: Fluent in French and/or Spanish, excellent communication, and a passion for customer service.
- Other info: Great transport links and a commitment to diversity in hiring.
The predicted salary is between 24000 - 36000 £ per year.
EU Customer Service Claims Support – Damage Recovery Team
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?
To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for team members to join our Damage Recovery department.
Location: Victoria Road, Aldershot, GU11 1EJ
Hours: Monday to Friday between the hours of 8:00- 18:00 (Shifts 8:00- 17:00 and 9:00- 18:00)
Salary: £30,000 per annum
Requirements: French &/or Spanish language skills alongside English
About The Role
The Damage Recovery department recovers the UK and Ireland’s vehicle damage costs. They work closely with our branches and are the point of contact between branch and customer. The team liaise with management across various functions as well as other departments to investigate damage claims.
This role will provide a crucial support function to the European Damage Recovery Unit and in many cases you will be the main point of contact between customers and the department. You will be provided with the training and guidance required to work through these enquiries from customers and in essence manage a number of claims through to a successful conclusion.
Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions.
Who can apply?
If you are a rookie looking for an exciting new opportunity, or a claims pro with previous experience looking to further your career then look no further!
Responsibilities:
- Providing exceptional customer service via phone and email
- Dealing with complaints and finding suitable resolutions
- Negotiating with customers regarding damage claims
- Demonstrating a strong work ethic and commitment to getting the job done
- Ensuring consistency and accuracy in all relevant admin procedures
Qualifications:
- An aptitude for delivering great customer service
- French &/or Spanish language skills (alongside English)
- Excellent communication skills and attention to detail
- A competitive spirit and the drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills
You Should Also Know That
- Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
- Please let us know about any accommodations you may need to participate in our recruitment process.
- Aldershot has great transportation links to other areas in Hampshire and Surrey.
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
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EU Customer Service Claims Support - Damage Recovery Team employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Customer Service Claims Support - Damage Recovery Team
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and their Damage Recovery Team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, brush up on your phone and email etiquette. Role-play with a friend or use online resources to simulate real-life scenarios you might face.
✨Tip Number 3
Show off your language skills! If you speak French or Spanish, make sure to highlight that during your interviews. Being multilingual is a huge asset in this role, so don’t be shy about showcasing your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team. Let’s get you on board!
We think you need these skills to ace EU Customer Service Claims Support - Damage Recovery Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role. Highlight any customer service experience, especially in claims or recovery, and don’t forget to mention your language skills in French and/or Spanish!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining our Damage Recovery team and how your background makes you a perfect fit for the role. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application showcases your excellent communication skills. Whether it’s through your writing style or examples of past interactions, let us see your talent!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Enterprise
✨Know Your Stuff
Before the interview, make sure you understand the role and the company. Familiarise yourself with the Damage Recovery department's responsibilities and how they fit into the larger picture of customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Brush Up on Your Languages
Since the role requires French and/or Spanish skills, practice speaking and writing in these languages. Be prepared to demonstrate your language abilities during the interview, as this could set you apart from other candidates.
✨Show Off Your Customer Service Skills
Think of specific examples from your past experiences where you provided exceptional customer service or resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team, training opportunities, and the company culture. This shows that you're engaged and serious about the position, plus it helps you determine if it's the right fit for you.
