At a Glance
- Tasks: Support customers with billing and payment processes while resolving queries.
- Company: Join a family-owned global mobility leader with a strong promote-from-within culture.
- Benefits: Enjoy 25 days holiday, life assurance, and a fun working environment.
- Other info: Flexible working options and a supportive team await you!
- Why this job: Kickstart your career with full training and clear promotion paths in just months.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26436 - 26436 € per year.
Enterprise Mobility have an exciting opening for an Administrative Assistant – Collections to join the team at our European Head Office in Egham, Surrey. As an Administrative Assistant / Collections Assistant you will play an active part in a small team that support our National Customers with their billing and payment processes. We are very customer focused and building long lasting relationships with our customers is crucial. You will need to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries. Our processes are unique so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment, where personal development & growth is actively encouraged. Full training will be provided, and a structured career path is on offer. We have a strong promote from within culture, and 98% of our promotions last year were from internal employees! It’s up to you how fast you want to move but we’ll provide you with all the training and support you’ll need to make a difference, be a success and forge a future career within our global business. In as little as nine months you could be promoted to a Coordinator and receive a pay rise. Then a short 6 months later be promoted again to a Senior Coordinator and receive a further pay rise.
Responsibilities
- Regular contact with customers via emails and calls
- Develop and maintain relationships with account contacts and various internal departments
- Resolve customer queries and disputes related to invoices
- Responsible for ensuring payment received as per agreements
- Creation of excel reports & monthly statements
Qualifications
- Excellent communication skills (verbal and written)
- Analysis and problem solving skills
- Knowledge of Microsoft Office products especially Excel
- High attention to detail and the ability to organise your workload
- Ability to work independently and as part of a team
- Time management skills
- Previous debt management experience advantageous but not essential
Additional Information
- Hours: 40hrs per week Mon-Fri: 8.00am to 5.00pm
- Salary: £26,436 per annum (dependent on relevant experience) - we also have a performance-related bonus scheme!
- Location: Enterprise House, Egham, Surrey, TW209FB
- Flexible working - Minimum 3 days in the office per week, which may change depending on business need
- Commutable via Public Transport
Benefits
- Fun & friendly working environment
- 25 days paid holidays a year + public holidays
- Life Assurance - 3 x Salary
- Short Term Disability
- Stakeholder Pension
- Winning wardrobe vouchers at discounted rates
- Free parking
- Well-equipped and professional office facility
- Our ‘promote from within policy’ means you can go as far as your talent will take you
How to Apply
We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about. The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role. If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview. Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. Please let us know about any accommodations you may need to participate in the recruitment process.
Administrative Assistant - Collections in Egham employer: Enterprise
Enterprise Mobility is an exceptional employer, offering a supportive and dynamic work environment at our European Head Office in Egham, Surrey. With a strong focus on personal development and a culture that promotes from within, employees can expect structured career progression and comprehensive training, ensuring that your hard work is recognised and rewarded. Enjoy a friendly atmosphere, competitive benefits, and the opportunity to build lasting relationships with customers while making a meaningful impact in a global mobility leader.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant - Collections in Egham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills, especially in communication and attention to detail.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. They’re looking for someone who fits into their friendly environment, so don’t be afraid to show your passion for helping customers and working in a team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrative Assistant - Collections in Egham
Some tips for your application 🫡
Be Yourself:When filling out the application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention your customer service background and any problem-solving examples that showcase your attention to detail – it’ll help us see why you’d be a great fit!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your answers focused. This will make it easier for us to understand your qualifications and how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it only takes about 15 minutes to complete – easy peasy!
How to prepare for a job interview at Enterprise
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrative Assistant in Collections. Familiarise yourself with common billing and payment processes, as well as the importance of customer relationships. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully resolved customer queries or disputes. This will demonstrate your ability to handle similar situations in the job.
✨Be Detail-Oriented
Attention to detail is crucial in this position. During the interview, highlight instances where your meticulous nature helped prevent errors or improved processes. You might even want to bring a sample report or document you've worked on to showcase your skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture. This not only shows your interest but also helps you gauge if the environment aligns with your career goals. Remember, it’s a two-way street!
