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- Tasks: Deliver top-notch customer service to Car Club members via phone, email, and chat.
- Company: Join a family-owned global leader in mobility with a fun virtual team culture.
- Benefits: Enjoy competitive salary, career development, and preferential membership rates.
- Why this job: Be part of a dynamic team making journeys smoother for customers worldwide.
- Qualifications: Passion for problem-solving, strong communication skills, and tech-savvy.
- Other info: Flexible shifts, fully remote work, and ongoing support in a vibrant environment.
The predicted salary is between 21500 - 26800 £ per year.
Customer Service Representative – Remote / Work from Home
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time.
We’re currently seeking a home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!
The role is a permanent full-time 40hour per week position and the salary is £26,900.00 per anum. The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.
What You Can Expect From Enterprise Car Club
- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On-going support and coaching
- Fun virtual team environment
Responsibilities
- Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
- Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
- Provide technical support to members
- Compliance with company policies and internal processes
- Using initiative and decision making skills to perform a variety of duties
Qualifications
- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast-paced environment.
- Ability to identify risks and take appropriate action
- Confidence communicating on the phone with members, colleagues and management.
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process driven skill set that thrives when multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working within a virtual office where fun and teamwork rules!
Key (minimum) Requirements – Personal
- Working 8-hour shifts 5 days a week Monday- Sunday.
- Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
- Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude
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Customer Service Representative - Remote / Work from Home employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Remote / Work from Home
✨Tip Number 1
Get your research game on! Before any interview, dive deep into the company’s values and culture. Knowing what makes Enterprise Mobility tick will help you connect with the team and show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions and demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Since this role involves using various online systems, be ready to discuss your experience with technology and how you adapt to new tools during the interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Enterprise Car Club team!
We think you need these skills to ace Customer Service Representative - Remote / Work from Home
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping others and solving problems.
Tailor Your CV: Make sure to customise your CV for this role. Highlight any relevant experience or skills that match the job description, especially your ability to multitask and adapt to new technology.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Enterprise
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility and its brands. Understand their values, mission, and what makes them a leader in the mobility sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to handle queries and provide support is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Technical Aptitude
Since the role involves providing technical support, be ready to discuss your experience with technology and problem-solving. Brush up on basic car knowledge and any relevant software or systems you might encounter. Showing confidence in your technical skills can set you apart from other candidates.
✨Prepare for Shift Work Questions
Given the shift patterns mentioned in the job description, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively while working from home, and be ready to share your strategies for maintaining productivity during late or early shifts.
