At a Glance
- Tasks: Deliver outstanding service to customers renting vehicles and assist with the rental process.
- Company: Join a family-owned global mobility leader with a strong legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for contract extension.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 27660 - 27660 € per year.
We’re Enterprise Mobility. A family‑owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long‑term success of our people, our customers and our business.
We’re looking for passionate and customer‑focused individuals to join our team as a Customer Service Representative in our Oxford Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. The role requires flexibility with shifts available across seven days a week. The pay for this position will be £13.25 per hour. Contracted hours will be 45 per week – over 7 days, flexibility with working days and times is essential.
If you thrive in a fast‑paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining the return procedures.
- Deliver and collect vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- Flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Location: Oxford.
Customer Service Representative - Oxford employer: Enterprise
Enterprise Mobility is an exceptional employer that prioritises the growth and well-being of its team members. With a strong family-owned legacy, employees in Oxford benefit from a supportive work culture that values customer service excellence and offers flexible working hours to accommodate personal needs. Join us for a rewarding career where you can develop your skills in a dynamic environment while being part of a global leader in mobility solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Oxford
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and any other opportunities that might suit you!
We think you need these skills to ace Customer Service Representative - Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their experience memorable.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or retail. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Enterprise
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them a leader in the mobility sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations that highlight your communication skills and ability to resolve issues quickly.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer service scenarios. Practice responses to common situations, like dealing with an unhappy customer or explaining rental terms clearly. This will demonstrate your problem-solving skills and adaptability.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and reflects your professionalism, which is crucial in a customer-facing role.
