Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our brand, helping customers with vehicle rentals.
- Company: Join Enterprise Mobility, a global leader in travel with a family-owned touch.
- Benefits: Enjoy competitive pay of £12.41 per hour and flexible shifts.
- Why this job: Perfect for those who love fast-paced environments and building relationships.
- Qualifications: Great communication skills and a customer-focused attitude are essential.
- Other info: Must be over 21 with a full UK or EU driving licence.
Overview
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.
We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our Inverness Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.
This is a position starting immediately and requires flexibility with shifts available across seven days a week between 7am-10pm.
The pay for this position will be £12.41 per hour. The number of contracted hours will be 45 per week, but flexibility with working days and times is essential.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities
- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
- Delivery and collection of vehicles across the region
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements
Qualifications
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude
- Previous experience in customer service or retail
- Strong attention to detail and the ability to multitask in a busy environment
- Strong work ethic and positive attitude
- The flexibility to work a variety of shifts, including evenings and weekends
Additional Information
- Please let us know about any accommodations you may need to participate in the recruitment process
- No drug or alcohol related offence within the last five years is permitted
- You must be over 21 years of age for insurance purposes
- You must have a full manual UK or EU driving licence
- Location: Inverness
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Travel Arrangements
#J-18808-Ljbffr
Customer Service Representative - Inverness employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Inverness
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Enterprise Mobility's commitment to customer service will help you align your responses during any interviews, showcasing your passion for delivering outstanding service.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or built relationships with customers, as this will demonstrate your suitability for the role.
✨Tip Number 3
Showcase your flexibility and willingness to work varied shifts. Since the role requires availability across different days and times, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. As a Customer Service Representative, you'll need to convey information clearly and warmly, so consider role-playing scenarios with friends or family to build your confidence.
We think you need these skills to ace Customer Service Representative - Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any previous roles where you interacted with customers, as this is crucial for the Customer Service Representative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability in your application. Clearly state your willingness to work evenings and weekends, as this will demonstrate your commitment to the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Enterprise
✨Show Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and friendly under pressure.
✨Demonstrate Flexibility
The job requires flexibility with shifts, so be ready to discuss your availability. Mention any previous experience working varied hours and express your willingness to adapt to the company's scheduling needs.
✨Know the Company
Research Enterprise Mobility and its brands, especially Enterprise Rent-A-Car. Understanding their values and services will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your expectations. Consider asking about team dynamics or opportunities for growth.
