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- Tasks: Assist customers with vehicle rentals and provide excellent service throughout their experience.
- Company: Join Enterprise Mobility, a global leader in mobility with a family-owned touch.
- Benefits: Earn ÂŁ14.41 per hour, flexible shifts, and potential for permanent role.
- Why this job: Be the face of a renowned brand and thrive in a dynamic, supportive environment.
- Qualifications: Excellent communication skills, customer service experience, and a full UK or EU driving licence required.
- Other info: Temporary position with potential extension; must be over 21 for insurance purposes.
Customer Service Delivery Representative – Inverness
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Customer Service Delivery Representative – Inverness
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Overview
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.
Overview
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.
We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our Inverness Area . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.
This a temporary position starting immediate until October – with the potential to be extended to a permanent role pending performance and business need. Additionally, this role requires flexibility with shifts available across seven days a week between 7am-10pm.
The pay for this temporary position will be ÂŁ14.41 per hour, if extended to a permanent position the pay will be ÂŁ12.41 per hour.
The number of contracted hours will be 45 per week, but flexibility with working days and times is essential
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities
Responsibilities:
- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
- Delivery and collection of vehicles across the region
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements
Qualifications
Qualifications:
Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Additional Information
- Please let us know about any accommodations you may need to participate in the recruitment process.
- No drug or alcohol related offence within the last five years is permitted.
- You must be over 21 years of age for insurance purposes.
- You must have a full manual UK or EU driving licence.
- Location: Inverness
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Customer Service Delivery Representative - Inverness employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Representative - Inverness
✨Tip Number 1
Familiarise yourself with the Enterprise brand and its values. Understanding their commitment to customer service will help you align your responses during any interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or enhanced customer satisfaction, as this role heavily relies on strong interpersonal skills.
✨Tip Number 3
Be ready to demonstrate your flexibility regarding working hours. Since the role requires availability across various shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Practice your communication skills, especially in a friendly and engaging manner. As you'll be the face of the brand, being able to connect with customers and make them feel welcome is crucial for success in this position.
We think you need these skills to ace Customer Service Delivery Representative - Inverness
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Service Delivery Representative position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Enterprise Mobility and how your skills align with their values and mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Enterprise
✨Show Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and friendly attitude.
✨Demonstrate Flexibility
The job requires flexibility with shifts, so be ready to discuss your availability. Mention any previous experience working varied hours, including evenings and weekends, to show that you're adaptable.
✨Know the Company
Research Enterprise Mobility and its brands, especially Enterprise Rent-A-Car. Understanding their values and services will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or multitasking in a busy environment. Practising your responses can help you feel more confident and articulate during the interview.
