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For Companies At a Glance
- Tasks: Review and negotiate damage claims while maintaining accounts and producing professional communication.
- Company: Join a family-owned global leader in mobility with a supportive culture.
- Benefits: Competitive salary, full training, and clear career progression opportunities.
- Other info: Clear career path from Recovery Assistant to Management roles.
- Why this job: Make an impact in a fast-paced environment while developing valuable negotiation skills.
- Qualifications: Motivated individuals with strong communication and decision-making abilities.
The predicted salary is between 26450 - 33000 £ per year.
Overview
Hours: Full time (40hrs) Monday - Friday (8:00am-5:00pm)
Salary: £26,450.00 upwards dependent upon experience (based on 40 hour working week)
Location: Aldershot, Hampshire, GU111EJ
We’re Enterprise Mobility, a family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, a busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland.
Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You'll be negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved. Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate that you're able to make sound decisions based on your analysis of the situation. If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you!
Responsibilities
- Reviewing damage claims and assigning collection strategies
- Negotiating with individuals, insurance companies, corporate customers and credit card companies
- Maintaining accounts of collections and incoming payments on claim files
- Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
- Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
- Determining what claims must be worked in order to obtain payment
- Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts
The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you. The career path within the department is as follows:
- Recovery Assistant
- Recovery Representative
- Senior Recovery Representative
- Recovery Lead Representative (Team Leader)
- Recoveries Supervisor
- Recoveries Manager
Qualifications
- Demonstrated ability to make decisions
- A competitive spirit and the drive to meet targets and deadlines
- An ability to work independently and as part of a team
- Excellent communication skills and attention to detail
- Understanding of the sensitivity of customers' personal documentation and information
- Proven negotiation skills
- A knowledge of Microsoft Office products, Internet and telephone skills
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Claims Recovery Representative (Damage Recovery Unit) - Aldershot employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Recovery Representative (Damage Recovery Unit) - Aldershot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be dealing with claims and customers, it’s crucial to demonstrate your ability to negotiate effectively. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your decision-making skills! Be prepared to discuss examples from your past where you had to make tough decisions. This will highlight your analytical abilities and how you can handle the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Claims Recovery Representative (Damage Recovery Unit) - Aldershot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Recovery Representative role. Highlight any relevant experience in insurance, claims, or negotiation to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our Damage Recovery Unit and how your skills can contribute to our team. Keep it professional but let your personality show!
Showcase Your Communication Skills: Since you'll be dealing with customers and insurers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from showing your negotiation skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our family!
How to prepare for a job interview at Enterprise
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Recovery Representative. Familiarise yourself with the responsibilities like negotiating with insurance companies and maintaining accounts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might be asked to handle a mock negotiation or explain how you'd approach a difficult conversation. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing.
✨Highlight Your Decision-Making Ability
The job requires making sound decisions based on analysis. Think of examples from your past experiences where you've had to make tough calls or interpret data to reach a conclusion. Sharing these stories will illustrate your capability to handle the responsibilities of the role.
✨Be Target-Driven
This position is all about meeting targets, so come ready to discuss how you've achieved goals in previous roles. Whether it's sales targets or project deadlines, showing that you thrive in a fast-paced environment will resonate well with the interviewers.