Claims Recovery Representative (Damage Recovery Unit) - Aldershot

Claims Recovery Representative (Damage Recovery Unit) – Aldershot

Join to apply for the Claims Recovery Representative (Damage Recovery Unit) – Aldershot role at Enterprise.

Overview

• Hours: Full time (40 hours), Monday – Friday (8:00am–5:00pm)
• Salary: £26,000.00 upwards dependent on experience (based on 40 hour working week)
• Location: Aldershot, Hampshire, GU111EJ

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands in the UK, including Enterprise Rent-A-Car.

Responsibilities

• Reviewing damage claims and assigning collection strategies
• Negotiating with individuals, insurance companies, corporate customers and credit card companies
• Maintaining accounts of collections and incoming payments on claim files
• Producing professional written communication including writing, editing and proofreading correspondence and brief reports
• Interpreting loss data in conjunction with debtor feedback to establish settlement needs and parameters
• Interpreting loss data in conjunction with debtor feedback to determine if a claim is valid and/or if the claim needs to be closed
• Determining what claims must be worked in order to obtain payment
• Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts

Career path

• Recovery Assistant
• Recovery Representative
• Senior Recovery Representative
• Recovery Lead Representative (Team Leader)
• Recoveries Supervisor
• Recoveries Manager

Qualifications

• Demonstrated ability to make decisions
• A competitive spirit and the drive to meet targets and deadlines
• An ability to work independently and as part of a team
• Excellent communication skills and attention to detail
• Be understanding of the sensitivity of customers\’ personal documentation and information
• Proven negotiation skills
• Knowledge of Microsoft Office products, Internet and telephone skills

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Travel Arrangements

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