At a Glance
- Tasks: Deliver exceptional customer service and assist with vehicle rentals in a dynamic environment.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Flexible shifts, career progression, and a chance to work with premium vehicles.
- Other info: Exciting opportunities for growth in a new division with a supportive team.
- Why this job: Be the face of a premium brand and make memorable customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence required.
The predicted salary is between 24000 - 28000 € per year.
We’re Enterprise Mobility. A family‑owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate, customer‑focused individuals to join our Exotic Car Division in the Runcorn area. This is an exciting opportunity to represent a premium brand and deliver exceptional service to customers renting high‑end vehicles for their travel needs.
As a Customer Assistant Representative, you will be the face of our brand, ensuring every customer interaction is smooth, professional and memorable. You’ll assist customers both in person and over the phone, while also providing essential administrative support. This role requires flexibility, with shifts available across seven days a week between 8 am‑6 pm. You’ll be contracted for 45 hours per week, working on a rotating shift pattern that includes weekends. Flexibility with working days and times is essential to meet business needs, and occasional overnight stays may be required due to the geographical area covered.
Responsibilities:- Deliver outstanding customer service to internal and external customers.
- Handle customer inquiries via phone and face‑to‑face interactions.
- Support administrative tasks to ensure smooth operations.
- Maintain attention to detail and accuracy in all processes.
- Represent the brand professionally at all times.
- Drive vehicles up to and including 7.5 tonnes, ensuring they are well maintained, damage free and safe to drive.
- Deliver and collect a variety of vehicles in keeping with the category of your licence entitlement, inspecting each to ensure a high standard and recording any defects or damage.
- Record and store expenses while working away.
- Complete all necessary handover documents via Launchpad/tablet technology or paperwork, such as rental check sheets, mitigation/legal forms, ensuring that all details are correct and accurate.
- Take reasonable care of your own health and safety, and avoid putting other people at risk by your work.
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
- Please let us know about any accommodations you may need to participate in the recruitment process.
- No drug or alcohol related offence within the last five years is permitted.
- You must be over 21 years of age for insurance purposes.
- You must have a full manual UK driving licence.
Customer Assistant Representative - Runcorn in Birkenhead employer: Enterprise
Enterprise Mobility is an exceptional employer that prioritises the growth and well-being of its team members. With a strong family-owned legacy, employees in Runcorn can expect a supportive work culture that values customer service excellence and offers ample opportunities for career progression within a dynamic and expanding division. The company fosters a collaborative environment where flexibility and teamwork are key, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Representative - Runcorn in Birkenhead
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and their Exotic Car Division. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! As you'll be representing a premium brand, make sure you look professional and polished for your interview. First impressions matter, so show them you can embody the brand's image right from the start.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Assistant Representative - Runcorn in Birkenhead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping customers and representing our premium brand!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or retail. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your strengths!
Be Professional:Remember, you’ll be the face of our brand! Keep your language professional and friendly throughout your application. This sets the tone for how you’ll interact with customers if you join us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy, which is a bonus in our line of work!
How to prepare for a job interview at Enterprise
✨Know the Brand Inside Out
Before your interview, take some time to research Enterprise Mobility and its Exotic Car Division. Understand their values, mission, and what sets them apart in the mobility industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Assistant Representative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with a friendly attitude.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, flexibility is crucial. Be ready to discuss your availability and willingness to work various shifts, including weekends. Share any previous experiences where you successfully adapted to changing schedules or demands.
✨Attention to Detail is a Must
This role requires a keen eye for detail, especially when handling administrative tasks and vehicle inspections. During the interview, mention specific instances where your attention to detail made a difference, whether in customer interactions or administrative duties.
