At a Glance
- Tasks: Provide exceptional customer service and manage damage claims via phone and email.
- Company: Join a family-owned global leader in mobility with a strong focus on employee success.
- Benefits: Competitive salary, career growth opportunities, and a supportive training environment.
- Other info: Flexible working hours and great transport links to surrounding areas.
- Why this job: Make a real impact while developing valuable skills in a dynamic workplace.
- Qualifications: Enthusiasm, excellent communication skills, and a drive to meet targets.
The predicted salary is between 26450 - 26450 £ per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.
Location: Victoria Road, Aldershot, GU11 1EJ
Hours: Monday to Friday between the hours of 8:00-18:00 (Shifts 8:00-17:00 and 9:00-18:00)
Salary: £26,450.00
Start date: July / August
About The Role: The Damage Recovery department recovers the UK and Ireland’s vehicle damage costs. They work closely with our branches and are the point of contact between branch and customer. The team liaises with management across various functions as well as other departments to investigate damage claims. This role will provide a crucial support function to the Damage Recovery Unit and in many cases you will be the main point of contact between customers and the department. You will be provided with the training and guidance required to work through these enquiries from customers and in essence manage a number of claims through to a successful conclusion. In addition, there will be other essential tasks that you will have the opportunity to become involved in, all of which will further your knowledge of both the department and the business.
Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions. As you progress, increasingly more opportunities will become available to you. At Enterprise, we base rewards on performance, not seniority. You can choose, as most people do, to continue your rewarding ascent within our managerial track or choose a more technical route.
Career Path:
- Support Assistant
- Examinations Handler
- Recoveries Specialist
- Senior Recoveries Specialist
- Team Supervisor
- Team Manager
- Head of Claims
Responsibilities:
- Providing exceptional customer service via phone and email
- Dealing with complaints and finding suitable resolutions
- Negotiating with customers regarding damage claims
- Demonstrating a strong work ethic and commitment to getting the job done
- Ensuring consistency and accuracy in all relevant admin procedures
Qualifications: You don’t need loads of industry experience to join us as a Support Assistant. We are looking for people with bags of enthusiasm and the following skills:
- An aptitude for delivering great customer service
- Excellent communication skills and attention to detail
- A competitive spirit and the drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills
You Should Also Know That: Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Alton, Ash Vale, Basingstoke, Farnborough, Farnham, Camberley, Fleet, Guildford and Woking.
This is more than just a job, this is an investment in your future, a way into a dynamic workplace and a flexible journey you can shape for you. So, what are you waiting for? Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Customer Service Phone Support - Damage Recovery Team in Aldershot employer: Enterprise
At Enterprise Mobility, we pride ourselves on being a family-owned global leader in mobility, offering a supportive and dynamic work environment in Aldershot. Our promote-from-within culture fosters employee growth through comprehensive training and development opportunities, ensuring that your hard work is recognised and rewarded with career advancement. With excellent transport links and a commitment to exceptional customer service, joining our Damage Recovery Team means becoming part of a legacy that values both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Phone Support - Damage Recovery Team in Aldershot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enterprise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enterprise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Phone Support - Damage Recovery Team in Aldershot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enterprise:Your cover letter is your chance to shine! Tell us why you want to work at Enterprise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enterprise!
How to prepare for a job interview at Enterprise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
