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- Tasks: Provide exceptional customer service and support across various departments.
- Company: Join a family-owned global leader in mobility with a friendly team.
- Benefits: Earn a competitive salary, enjoy 33 days holiday, and receive ongoing training.
- Other info: Dynamic work environment with opportunities for internal progression and personal growth.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: Great communication skills, attention to detail, and a willingness to learn.
The predicted salary is between 17850 - 17850 £ per year.
We are excited to be recruiting 6 Customer Service Apprentices to join our friendly and dynamic team this September 2026. By starting your career with Enterprise Mobility as a Customer Service Apprentice, you’ll do more than gain a nationally recognised qualification — you’ll take your first steps towards a rewarding long-term career within a global organisation. If you’re enthusiastic, motivated to learn and confident communicating with others, this could be the perfect opportunity for you. You’ll receive comprehensive training, ongoing support and real hands-on experience, empowering you to make a genuine impact and build a future with us.
An apprenticeship is an excellent way to enter the industry. You’ll earn a salary, gain valuable workplace experience and develop professional qualifications – all at the same time.
At Enterprise Mobility, we’re proud to be a family-owned, world-class organisation with a portfolio of leading brands in the UK, including Enterprise Rent-A-Car. Our success is built on our people. That’s why we invest heavily in development, internal progression and long-term career opportunities. Combined with our unwavering commitment to customer service, this makes Enterprise a truly exceptional place to work.
Completing your apprenticeship with us comes with a wide range of benefits, including:
- A competitive starting salary of £17,850 per annum
- Fun & friendly working environment
- 33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work!
- Our ‘promote from within policy’ means you can go as far as your talent will take you
- Onboarded onto the Customer Service Specialist Level 3 Apprenticeship – a 15 month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers
- Convenient town centre location with free parking or a short walk from Aldershot train station
- Well-equipped and professional office facility
- Discounted health and dental plan
- Opportunity to earn Awardco points and redeem on Amazon
If you’re ready to learn, grow and start building a successful career with a global employer, we’d love to hear from you.
During the first stage of your career, you will learn everything about providing great customer service across multiple UK Contact Centre departments. Responsibilities will include:
- Providing exceptional customer service via the telephone and via written communication
- Providing administrative support to your team, departments and branches
- Updating internal databases and systems with a commitment to attention to detail
- Building internal and external relationships and communicating on a variety of levels
Qualifications:
- A customer first mentality with great communication skills both verbally and written
- Good PC skills
- High level of attention to detail
- Enjoy working as part of a team
- Organisation skills
- Enthusiastic and willing to learn
- GCSE English & Maths grade 4 (C) or above
- A Levels or equivalent would be advantageous
- Must be able to commute to our Aldershot office and Farnborough College of Technology
- Due to funding restrictions applicants must be 18 or above on the 1st September 2026 and have lived in the UK for the last 3 years.
Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process.
Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.
Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.
Customer Service Apprenticeship in Aldershot employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship in Aldershot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, mission, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service questions and how you can showcase your communication skills. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone enthusiastic and motivated, so don’t be afraid to show your passion for learning and growing within the company. Authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Apprenticeship in Aldershot
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity and eager to learn. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your communication skills and attention to detail, as these are key for us at Enterprise Mobility. Show us why you’re the perfect fit!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality comes through without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Enterprise
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to provide exceptional service and be ready to share examples of how you've done this in the past, even if it's from a school project or a part-time job.
✨Show Enthusiasm and Willingness to Learn
Enterprise Mobility is looking for motivated individuals. During your interview, express your eagerness to learn and grow within the company. Share specific instances where you’ve taken the initiative to learn something new.
✨Prepare for Common Interview Questions
Anticipate questions like 'How would you handle an unhappy customer?' or 'Can you give an example of teamwork?' Practise your responses so you can answer confidently and clearly, showcasing your communication skills.
✨Dress Smart and Be Punctual
First impressions matter! Dress appropriately for the interview and make sure to arrive on time. This shows respect for the interviewer's time and demonstrates your professionalism.