Claims Recovery Representative (Damage Recovery Unit) - Aldershot

We’re Enterprise Mobility, a family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for Claims Recovery Representatives to join our Damage Recovery department.

Hours: Full time (40hrs) Monday - Friday (8:00am-5:00pm)

Salary: £26,450.00 upwards dependent upon experience (based on 40 hour working week)

Location: Aldershot, Hampshire, GU111EJ

Our Claims Services division is looking for new members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, a busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland.

Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You’ll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it’s maintaining accounts or interpreting loss data, you will need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved.

Everyday you’ll be determining which claims must be worked, so we’ll need you to demonstrate to us that you’re able to make sound decisions based on your analysis of the situation. Along with this you’ll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you!

Responsibilities:

• Reviewing damage claims and assigning collection strategies
• Negotiating with individuals, insurance companies, corporate customers and credit card companies
• Maintaining accounts of collections and incoming payments on claim files
• Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
• Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
• Determining what claims must be worked in order to obtain payment
• Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts

In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system.

The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you.

The Career Path Within The Department Is As Follows:

• Recovery Assistant
• Recovery Representative
• Senior Recovery Representative
• Recovery Lead Representative (Team Leader)
• Recoveries Supervisor
• Recoveries Manager

Qualifications:

• Demonstrated ability to make decisions
• A competitive spirit and the drive to meet targets and deadlines
• An ability to work independently and as part of a team
• Excellent communication skills and attention to detail
• Be understanding of the sensitivity of customers personal documentation and information
• Proven negotiation skills
• A knowledge of Microsoft Office products, Internet and telephone skills

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.