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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in vehicle rental with a supportive culture.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits including discounts.
- Other info: Structured career development with fast-track progression and leadership opportunities.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Strong communication skills and a full UK/EU driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving. Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for 2 motivated and customer-focused Customer Assistance Representatives to join our brand new Flex-E-Rent team in Aberdeen.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Responsibilities
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast-paced high-performing team
Qualifications
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- A full UK/EU Manual Driving Licence is required for this role
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - Aberdeen employer: Enterprise
Contact Detail:
Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Assistance Representative. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've delivered exceptional customer service in the past. This is key for the role, so make sure to highlight your experience and how it aligns with their needs.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Assistance Representative - Aberdeen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for in our Flex-E-Rent team.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about customer service and how you can contribute to our team in Aberdeen.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the role without getting lost in the details.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Enterprise
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Flex-E-Rent. Understand their services, values, and what makes them unique in the vehicle rental industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. During the interview, practice clear and concise responses. Be ready to discuss how you've effectively handled enquiries via phone, email, and face-to-face interactions. This will showcase your ability to connect with customers in various situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training roadmap, career progression opportunities, or the team culture at Enterprise Flex-E-Rent. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.