We’re hiring! Join a leading global insurance organisation as a Claims Operations Analyst, supporting the International Claims function and helping ensure the smooth delivery of claims operations across a complex London Market environment.
This is an exciting opportunity for someone with claims, insurance operations experience who is looking to broaden their expertise within a highly regarded insurer. Working closely with Claims, Operations, Shared Services and external stakeholders, you'll play a key role in maintaining operational excellence, supporting process improvement initiatives and ensuring high service standards are delivered across the business.
What You’ll Be Doing
- Provide operational and administrative support to the International Claims team
- Respond to and resolve queries from Shared Services and internal stakeholders
- Manage payment-related queries and support issue resolution
- Validate and process London Market message queues and suspense items
- Support the processing and validation of claims bordereaux and loss fundsAssist with the creation, maintenance and enhancement of claims processes and procedures
- Support operational changes driven by regulatory developments, market reform initiatives and best practice adoption
- Contribute to systems testing, training activities and process improvement projects
- Develop strong working relationships with claims handlers, brokers, coverholders, reinsurers and third-party service providers
- Provide project and operational support across a range of business initiatives as required
What You’ll Bring
- Previous experience within Claims Operations, Insurance Operations or Claims Administration
- Experience working within a Lloyd’s Managing Agent, London Market Insurer or Insurance Company environment
- Knowledge of claims bordereaux validation and processing
- Strong stakeholder management and relationship-building skills
- Excellent communication skills, both written and verbal
- Strong analytical and problem-solving capabilities with a keen eye for detail
- Ability to understand end-to-end operational processes and identify opportunities for improvement
- Experience working with insurance systems such as PAS, ClaimCenter, IRIS or similar platforms would be advantageous
- Excellent organisational skills with the ability to manage competing priorities
- A proactive approach and willingness to take ownership of operational challenges and projects
Why This Role?
- Opportunity to gain exposure to a broad range of claims operations activities within the London Market
- Work closely with claims professionals, operations teams and key external stakeholders
- Contribute to process improvement, systems enhancements and business change initiatives
- Join a collaborative and highly respected international insurance business
- Excellent opportunity to expand your technical knowledge of claims operations and insurance processes
- Location: London
- Working Pattern: Hybrid Working 3 days per week in the office
- Start: ASAP
- Sector: Insurance / London Market
- Experience: Claims Operations, Insurance Operations, Claims Administration
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Claims Operations Specialist employer: Enterprise Solutions from Michael Page
Join a leading global insurance and financial services organisation that values employee growth and collaboration. With a hybrid working model in London, you will have the opportunity to develop your expertise in international payroll operations while enjoying a supportive work culture that encourages career advancement. Benefit from exposure to diverse payroll processes across EMEA and APAC, all within a dynamic and innovative environment.
Contact Details:
Enterprise Solutions from Michael Page Recruitment Team
