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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in the UK vehicle rental industry.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Why this job: Make a real impact while developing your career with fast-track progression.
- Qualifications: Strong communication skills and a Full UK/Ireland Manual Driving Licence required.
- Other info: Flexible work schedule with no weekend shifts and great employee perks.
The predicted salary is between 30000 - 42000 £ per year.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving. Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Thetford.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Location
Enterprise Flex-E-Rent, Roudham Industrial Estate, Roudham Rd, Thetford NR16 2QN
What You’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high-performing team
What We’re Looking For
- Strong communication and customer care skills
- A Full UK / Irish Manual Driving Licence
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - Thetford employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Thetford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. We want to see your personality shine!
✨Tip Number 3
Dress to impress! Even if the job is casual, showing up looking smart can make a great first impression. It shows you care about the opportunity and respect the interview process. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Customer Assistance Representative position!
We think you need these skills to ace Customer Assistance Representative - Thetford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Whether it's through email or your CV, let your personality shine through while keeping it professional. We want to see how you connect with customers!
Highlight Your Flexibility: We value a flexible approach to work, so be sure to mention any experiences where you've adapted to changing situations or handled multiple tasks. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult customers or resolved issues in the past. This role is all about delivering exceptional service, so showing that you can handle various situations will impress them.
✨Familiarise Yourself with the Company
Take some time to research Enterprise Flex-E-Rent and their services. Understanding their commercial vehicle rental division and how they operate will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer assistance roles. Prepare answers that highlight your communication skills, problem-solving abilities, and experience with IT systems. Practising these responses will help you feel more confident during the interview.
✨Show Enthusiasm and Flexibility
Demonstrate your motivation and willingness to adapt to different situations. Since this role requires a flexible approach, sharing examples of how you've successfully adapted to change in previous jobs will resonate well with the interviewers.