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- Tasks: Negotiate claims and recover damages for our vehicle rental operations.
- Company: Join a family-owned global leader in mobility with a supportive culture.
- Benefits: Competitive salary, full training, and clear career progression opportunities.
- Why this job: Make an impact in a fast-paced environment while developing valuable skills.
- Qualifications: Strong communication skills and a competitive spirit; experience in claims is a plus.
- Other info: Clear career path from Recovery Assistant to Management roles.
The predicted salary is between 26000 - 36400 £ per year.
Hours: Full time (40hrs) Monday - Friday (8:00am-5:00pm)
Salary: £26,000.00 upwards dependent upon experience (based on 40 hour working week)
Location: Flex-E-Rent House, Battlefield Enterprise Park, Knights Way, Shrewsbury SY1 3AB
We’re Enterprise Mobility, a family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation.
We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Shrewsbury, a busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland. Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided.
You will be negotiating with individuals, insurance companies, corporate customers and credit card companies. You’ll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved. Everyday you’ll be determining which claims must be worked, so we’ll need you to demonstrate that you’re able to make sound decisions based on your analysis of the situation.
If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you!
Damage Recovery Responsibilities:
- Reviewing damage claims and assigning collection strategies
- Negotiating with individuals, insurance companies, corporate customers and credit card companies
- Maintaining accounts of collections and incoming payments on claim files
- Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
- Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
- Determining what claims must be worked in order to obtain payment
- Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts
The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you.
The career path within the department is as follows:
- Recovery Assistant
- Recovery Representative
- Senior Recovery Representative
- Recovery Lead Representative (Team Leader)
- Recoveries Supervisor
- Recoveries Manager
We are looking for motivated employees with a great work ethic to join our team, who have the following skills:
- Demonstrated ability to make decisions
- A competitive spirit and the drive to meet targets and deadlines
- An ability to work independently and as part of a team
- Excellent communication skills and attention to detail
- Understanding of the sensitivity of customers' personal documentation and information
- Proven negotiation skills
- A knowledge of Microsoft Office products, Internet and telephone skills
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Claims Recovery Representative (Damage Recovery Unit) - Shrewsbury employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Recovery Representative (Damage Recovery Unit) - Shrewsbury
✨Tip Number 1
Get to know the company inside out! Research Enterprise Mobility and its values, especially the Damage Recovery Unit. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be dealing with various stakeholders, role-play some tough conversations with friends or family. This will boost your confidence and prepare you for those tricky discussions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Enterprise Mobility.
We think you need these skills to ace Claims Recovery Representative (Damage Recovery Unit) - Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Recovery Representative role. Highlight any relevant experience in insurance, claims, or negotiation to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our Damage Recovery Unit and how your background makes you a great fit for the team.
Show Off Your Communication Skills: Since you'll be negotiating with various parties, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application to showcase your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our family at Enterprise Mobility!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Recovery Representative. Familiarise yourself with the key responsibilities like negotiating with insurance companies and maintaining accounts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves talking to various stakeholders, practice your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle difficult conversations, which is crucial for this job.
✨Be Ready to Analyse
The job requires making sound decisions based on analysis. Brush up on your analytical skills and be prepared to discuss how you approach problem-solving. You might even want to think of a time when you had to interpret data or feedback to make a decision—this could really impress the interviewers.
✨Demonstrate Your Drive
This role is target-driven, so it's important to convey your competitive spirit. Share examples of how you've met or exceeded targets in previous jobs. Highlighting your motivation and work ethic will show that you're the right fit for their fast-paced environment.
