Customer Service Coordinator – German Speaking in London

We’re Enterprise Mobility, a family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65 years ago to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time.

To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for German speaking team members to join our Outsource department. The Outsource Team is a rental operation like no other, providing a unique and critical service to Enterprise Mobility operating groups and a wide range of strategic clients. Our team specialises in sourcing non-standard rental solutions, supporting customers who require anything from cars and vans to motorbikes, dual-control vehicles, and other specialist options.

As an Outsource Coordinator, you will play a key role in delivering excellent customer service while finding effective rental solutions for customers both within and outside traditional operational areas. This role operates across UK and German markets, working closely with an external brokerage partner and internal stakeholders to ensure a smooth and efficient customer journey.

You will be responsible for:

• Coordinating reservations
• Liaising with suppliers
• Supporting customers throughout the booking process

Strong organisation, communication, and attention to detail are essential, as you will interact daily with customers, rental branches, internal departments, and external suppliers via phone, email, and computer systems. This is an exciting opportunity to make a tangible impact on the business while developing a strong understanding of a complex and varied rental operation.

We are looking for a dynamic individual who thrives in a fast-paced environment and demonstrates flexibility, problem-solving ability, and a customer-focused mindset. You should be proactive, detail-orientated, and keen to learn about the wider business. Previous experience in vehicle rental, customer service, logistics, or a similar operational environment would be beneficial, but is not essential, as full training will be provided.

German language fluency is essential — you must be confident holding fluent, professional conversations with German-speaking customers. French language skills would be an advantage and may lead to future opportunities.

This position is offered on a Hybrid working basis, with the expectation of 2 days a week in our office in Aldershot, Hampshire (GU11 1EJ). The starting salary for this role is £27,000.00 plus a £2000 language bonus (based on a 40-hour working week).

Your responsibilities include:

• Delivering excellent customer service throughout the rental journey
• Making, managing, and confirming customer reservations with suppliers
• Investigating and resolving customer queries and complaints in a timely manner
• Liaising effectively with external suppliers, rental branches, and internal teams
• Ensuring compliance with company policies and procedures
• Handling confidential information professionally and securely
• Working independently while contributing positively as part of a supportive team
• Communicating clearly and professionally via phone and email

You don’t need loads of industry experience to join us. We are looking for people with bags of enthusiasm and the following skills:

• Fluent German language skills (spoken and written)
• Strong work ethic and high attention to detail
• Ability to multi-task and manage multiple priorities
• Excellent communication and organisational skills
• Strong time management and problem-solving ability
• Ability to build rapport with customers and colleagues
• French language skills are advantageous

Key (minimum) requirements - Personal:

• Must be able to provide a suitable home-office environment which is free from noise and any distractions.
• Must have a suitable alternative location from which to work in the event of an outage.
• Must provide own laptop or desktop device with Windows 11 (Macs not compatible).

Key (minimum) requirements - Technical:

• Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED.
• Router must be VOIP compatible.
• Minimum upload speed of 5.0 mbps and minimum download speed of 10.0 mbps.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.