At a Glance
- Tasks: Manage recovery claims, negotiate settlements, and provide excellent customer service.
- Company: Join a leading global mobility company with a family-owned culture.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Other info: Full training provided, with a promote-from-within culture for career advancement.
- Why this job: Make an impact in the claims industry while developing valuable skills.
- Qualifications: Fluent in English and German, with strong communication and customer service skills.
The predicted salary is between 26000 - 36400 £ per year.
We are Enterprise Mobility, a family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. We have grown from a pioneering idea over 65 years ago to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we are here to advance the world, one journey at a time.
To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for German speaking team members to join our Non Fault Claims Recovery department. Whether you are new to the industry or experienced in non-fault motor claims, this is an exciting opportunity to manage your own portfolio of claims while also supporting litigation strategies. You will be in contact with repairing garages, insurance companies, solicitors and our customers to obtain all the information that you need to successfully negotiate payment on your claim load.
Training
You will be provided with the training and guidance required to work through a portfolio of outstanding rental charges with insurers and manage a number of claims through to a successful conclusion. In addition, there will be other essential tasks that you will have the opportunity to become involved in, all of which will further your knowledge of both the department and the business. Our promote-from-within culture ensures that you will have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we will give you plenty of opportunity to show your skills, and we will reward your development with pay increases and opportunities for continued promotions.
Hours
Full time (40hrs) Monday - Friday 7:00-4:00 or 8:00am-5:00pm
Location
This role can be 100% remote within the UK or office based at our European Contact Centre: Victoria Road, Aldershot, GU11 1EJ
Salary
£26,000.00 upwards dependent upon experience (based on 40 hour working week)
Responsibilities
- Manage recovery claims portfolios: liaise with repairing garages, insurers, solicitors, and customers to secure payments.
- Negotiate settlements: apply technical expertise to achieve optimum recovery outcomes.
- Customer service excellence: resolve complaints swiftly and minimize disruption to customers.
- Drive litigation strategies: work with panel and policy-holder solicitors to maximize recovery percentages, ensuring consistency and accuracy in all relevant admin procedures.
Qualifications
You do not need loads of industry experience to join us. We are looking for people with bags of enthusiasm and the following skills:
- An aptitude for delivering great customer service
- Fluency in spoken/written English and German
- Excellent communication skills and attention to detail
- A competitive spirit and the drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills
Key (minimum) requirements - Personal
- Must be able to provide a suitable home-office environment which is free from noise and any distractions.
- Must have a suitable alternative location from which to work in the event of an outage.
Key (minimum) requirements - Technical
- Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
- Router must be VOIP compatible
- Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)
Additional Information
Will be provided with Laptop, Headset and Phone within the first few weeks of starting. Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime. Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking in London employer: Enterprise Rent-A-Car
Enterprise Mobility is an exceptional employer that prioritises employee development and offers a supportive work culture, making it an ideal place for those looking to grow their careers in the mobility sector. With comprehensive training, a promote-from-within philosophy, and the flexibility of remote working, team members can thrive while contributing to a global leader in mobility solutions. Join us to enjoy competitive salaries, opportunities for advancement, and the chance to be part of a family-owned company that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking in London
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We think you need these skills to ace Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking in London
Some tips for your application 🫡
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How to prepare for a job interview at Enterprise Rent-A-Car
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Enterprise Rent-A-Car.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Enterprise Rent-A-Car employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
