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- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global leader in mobility with a strong focus on people and success.
- Benefits: Earn £12.61 per hour with flexible shifts and opportunities for career growth.
- Other info: Immediate start available until October 2026, with potential for extension.
- Why this job: Be the face of our brand and make a real impact on customers' travel experiences.
- Qualifications: Great communication skills, customer service experience, and a positive attitude are essential.
The predicted salary is between 25000 - 27000 £ per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Paisley, Glasgow Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.
This position starts immediately until October 2026 with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £12.61 per hour. The number of contracted hours will be 45 per week - 5-day working week, but flexibility with working days and times is essential.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK or EU driving licence.
Car Rental Customer Service Specialist – 45h/wk (Paisley) in London employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Rental Customer Service Specialist – 45h/wk (Paisley) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Car Rental Customer Service Specialist – 45h/wk (Paisley) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience memorable.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or retail. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences that highlight your communication skills and ability to resolve issues. Think of specific situations where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Team Spirit
Given the need for flexibility in shifts, be ready to discuss your availability and willingness to adapt. Emphasise your ability to work well in a team and how you can contribute positively to the workplace culture at Enterprise Mobility.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a Customer Service Representative. This shows that you’re engaged and serious about the position.