We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Cumbria Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This a position starting immediately. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £30,911.40 per annum. The number of contracted hours will be 45 per week - flexibility with working days and times is essential If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you! Greet customers warmly upon their arrival, assisting them with the rental process from start to finishDelivery and collection of vehicles across the regionProvide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systemsProcess rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customerConduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return proceduresAddress any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectivelyFollow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirementsJoin our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility! Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.Previous experience in customer service.Strong attention to detail and the ability to multitask in a busy environment.Strong work ethic and positive attitude.The flexibility to work a variety of shifts, including evenings and weekends. Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted.You must be over 21 years of age for insurance purposes.You must have a full manual UK or EU driving licence.Location: Kendal
Customer Service Delivery Representative - Kendal employer: Enterprise Rent-A-Car
At Enterprise Mobility, we pride ourselves on being an excellent employer, offering a structured training programme and clear career progression opportunities for our Fleet Solutions Coordinator role in Manchester. Our supportive culture prioritises employee development and wellbeing, complemented by generous leave and comprehensive benefits, making it an ideal place for motivated individuals to thrive and advance their careers in fleet management.
