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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in the UK vehicle rental industry.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a full UK/EU Manual Driving Licence required.
- Other info: Structured career development with fast-track progression opportunities.
The predicted salary is between 25000 - 32000 £ per year.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving. Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Edinburgh.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Location
Enterprise Flex-E-Rent, 1 Drovers Rd, Broxburn, Edinburgh EH52 5ND
What You’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high-performing team
What We’re Looking For
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- A full UK/EU Manual Driving Licence is required for this role
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - Edinburgh employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. Remember, confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistance Representative - Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like strong communication and problem-solving abilities.
Show Your Personality: We love seeing a bit of your personality in your application! Don’t be afraid to let your enthusiasm for the role shine through. Share why you’re excited about joining our Flex-E-Rent team and how you can contribute to our growth.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Flex-E-Rent. Understand their services, values, and what makes them stand out in the vehicle rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. During the interview, practice clear and concise responses. Don’t hesitate to ask clarifying questions if you don’t understand something. This shows that you’re engaged and willing to ensure effective communication.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, and the company culture. This not only shows your interest in the role but also helps you determine if it’s the right fit for you.