At a Glance
- Tasks: Deliver top-notch customer service to Car Club members via phone, email, and chat.
- Company: Join a family-owned global leader in mobility with a fun virtual team culture.
- Benefits: Enjoy competitive salary, career development, and preferential membership rates.
- Other info: Flexible night shifts with ongoing support and training in a vibrant virtual environment.
- Why this job: Be part of a dynamic team making a real impact in customer support.
- Qualifications: Tech-savvy problem solvers with strong communication skills are encouraged to apply.
The predicted salary is between 22800 - 30720 £ per year.
Overview
We\'re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we\'ve grown from a pioneering idea over 65‑years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we\'re here to advance the world, one journey at a time. Imagine what we could do for your career?
We\'re currently seeking a home‑based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!
The role is a permanent full‑time 40hour per week position and the salary is £26,900.00 per annum.
The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working night shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.
What you can expect from Enterprise Car Club:
- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On‑going support and coaching
- Fun virtual team environment
If you are tech savvy and passionate about delivering great service hit the apply button today!
Responsibilities
- Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
- Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
- Provide technical support to members
- Compliance with company policies and internal processes
- Using initiative and decision making skills to perform a variety of duties
Qualifications
- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast‑paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
- Ability to identify risks and take appropriate action
- Confidence communicating on the phone with members, colleagues and management.
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process driven skill set that thrives when multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working within a virtual office where fun and teamwork rules!
Key (minimum) requirements - Personal
- Working 8-hour shifts 5 days a week Monday- Sunday.
- Must operate a Windows device and be able to hardwire connect to your router (Wi‑Fi not permitted)
- Must be able to provide a suitable home‑office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude
Customer Service Representative (Night Shift) - Remote / Work from Home in City of London employer: Enterprise Rent-A-Car
At Enterprise Mobility, we pride ourselves on being a family-owned company that values its employees and fosters a supportive work culture. As a remote Customer Service Representative, you'll enjoy flexible working hours, tailored training programmes, and ongoing career development opportunities within a fun virtual team environment. Join us in delivering exceptional service while advancing your career with a global leader in mobility solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Night Shift) - Remote / Work from Home in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enterprise Rent-A-Car. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enterprise Rent-A-Car before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (Night Shift) - Remote / Work from Home in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enterprise Rent-A-Car:Your cover letter is your chance to shine! Tell us why you want to work at Enterprise Rent-A-Car specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enterprise Rent-A-Car!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
