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For Companies At a Glance
- Tasks: Deliver top-notch customer service to Car Club members via phone, email, and chat.
- Company: Join a family-owned global leader in mobility with a fun virtual team culture.
- Benefits: Enjoy competitive salary, career development, and preferential membership rates.
- Why this job: Be part of a dynamic team making a real impact in customer support.
- Qualifications: Tech-savvy problem solvers with strong communication skills are encouraged to apply.
- Other info: Flexible night shifts with ongoing support and training in a vibrant virtual environment.
The predicted salary is between 22800 - 30720 £ per year.
Overview
We\’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we\’ve grown from a pioneering idea over 65‑years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we\’re here to advance the world, one journey at a time. Imagine what we could do for your career?
We\’re currently seeking a home‑based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!
The role is a permanent full‑time 40hour per week position and the salary is £26,900.00 per annum.
The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working night shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.
What you can expect from Enterprise Car Club:
- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On‑going support and coaching
- Fun virtual team environment
If you are tech savvy and passionate about delivering great service hit the apply button today!
Responsibilities
- Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
- Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
- Provide technical support to members
- Compliance with company policies and internal processes
- Using initiative and decision making skills to perform a variety of duties
Qualifications
- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast‑paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
- Ability to identify risks and take appropriate action
- Confidence communicating on the phone with members, colleagues and management.
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process driven skill set that thrives when multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working within a virtual office where fun and teamwork rules!
Key (minimum) requirements – Personal
- Working 8-hour shifts 5 days a week Monday- Sunday.
- Must operate a Windows device and be able to hardwire connect to your router (Wi‑Fi not permitted)
- Must be able to provide a suitable home‑office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude
#J-18808-Ljbffr
Customer Service Representative (Night Shift) - Remote / Work from Home employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Night Shift) - Remote / Work from Home
✨Tip Number 1
Get your tech game on point! Since this role is all about providing support, make sure you're comfortable with the tools and systems you'll be using. Familiarise yourself with common tech issues and solutions so you can impress during the interview.
✨Tip Number 2
Practice your phone skills! As a Customer Service Representative, you'll be chatting with members a lot. Try role-playing with a friend or family member to get used to handling queries and resolving issues smoothly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. This will help you stand out as someone who can think on their feet and provide excellent service.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Service Representative (Night Shift) - Remote / Work from Home
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping our Car Club members and solving their problems.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience you have in customer service or technical support. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility and its brands. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, you'll need to demonstrate your ability to handle queries and provide support. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Tech-Savvy and Ready to Adapt
Since the role requires technical support, brush up on your tech skills. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you adapt to new technologies. Mention any relevant software or systems you've used in previous roles.
✨Prepare for Night Shift Questions
Given that this is a night shift position, be prepared to discuss your availability and how you manage working during those hours. Highlight any previous experience with night shifts or how you plan to maintain a healthy work-life balance while working remotely.