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- Tasks: Be the friendly face of our brand, helping customers with vehicle rentals.
- Company: Join Enterprise Mobility, a global leader in car rentals with a family-owned touch.
- Benefits: Earn £12.41 per hour with flexible shifts and a supportive work environment.
- Other info: Must be over 21 with a full UK or EU driving licence; flexibility is key!
- Why this job: Perfect for those who love fast-paced roles and building customer relationships.
- Qualifications: Great communication skills and previous customer service experience are essential.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Inverness Area . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This a position starting immediately. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £29,039.40 per annum. The number of contracted hours will be 45 per week – flexibility with working days and times is essential If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!Greet customers warmly upon their arrival, assisting them with the rental process from start to finishProvide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systemsProcess rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customerConduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return proceduresDelivery and collection of vehicles across the regionAddress any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectivelyFollow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirementsJoin our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility! Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.Previous experience in customer service.Strong attention to detail and the ability to multitask in a busy environment.Strong work ethic and positive attitude.The flexibility to work a variety of shifts, including evenings and weekends. Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted.You must be over 21 years of age for insurance purposes.You must have a full manual UK driving licence.Location: Inverness
Customer Service Representative - Inverness employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Inverness
✨Tip Number 1
Familiarise yourself with the local area and the vehicle options available. Knowing the ins and outs of the Inverness region and the types of vehicles you’ll be renting can help you engage customers more effectively and answer their questions confidently.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in greeting customers and addressing their needs, which is crucial for a Customer Service Representative.
✨Tip Number 3
Be prepared to demonstrate your flexibility during the interview. Since the role requires working various shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Research Enterprise Mobility and its values. Understanding the company’s mission and how they prioritise customer service will allow you to align your answers during the interview, showcasing that you’re a great fit for their team.
We think you need these skills to ace Customer Service Representative - Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any previous roles where you built relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for Enterprise Mobility specifically and how your values align with their commitment to outstanding service.
Highlight Flexibility: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention your willingness to work evenings and weekends to demonstrate your commitment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Enterprise Rent-A-Car
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this role is all about delivering outstanding service.
✨Demonstrate Flexibility
Since the position requires flexibility with shifts, be prepared to discuss your availability. Mention any previous experiences where you adapted to changing schedules or worked in a fast-paced environment.
✨Know the Company and Its Values
Research Enterprise Mobility and understand its core values and mission. Being able to articulate why you want to work for them and how you align with their goals will show your genuine interest in the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could be about the team culture, training opportunities, or what success looks like in this role. It shows that you're engaged and serious about the position.