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- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global mobility leader with a strong legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for extension.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 30000 - 30000 £ per year.
A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Bath Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.
This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £13.25 per hour. The number of contracted hours will be 45 per week over 7 days, flexibility with working days and times is essential.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you.
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Customer Service Representative - Bath employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Bath
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you’ll come across when it’s time to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the opportunity and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Bath
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping people and making their experience memorable.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any previous customer service experience and skills that match what we're looking for. This helps us see how you'd fit right into our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their legacy and commitment to customer service will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your natural flair for building relationships.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s a common practice for customer service positions. Practice how you would greet a customer, explain rental options, or handle a complaint. This will help you feel more confident and prepared to showcase your skills in real-time.
✨Flexibility is Key
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work evenings and weekends, and share any previous experiences where you successfully managed a flexible schedule. This shows that you’re ready to meet the demands of the job.