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For Companies At a Glance
- Tasks: Be the friendly face of our brand, helping customers with their vehicle rentals.
- Company: Join Enterprise Mobility, a global leader in mobility with a family-owned touch.
- Benefits: Earn £14.41 per hour, with flexible shifts and potential for permanent role.
- Why this job: Thrive in a fast-paced environment while making meaningful connections with customers.
- Qualifications: Great communication skills and a customer-focused attitude are essential.
- Other info: Must be over 21 and hold a full UK or EU driving licence.
Overview
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.
We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our Inverness Area . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.
This a temporary position starting immediate until October – with the potential to be extended to a permanent role pending performance and business need. Additionally, this role requires flexibility with shifts available across seven days a week between 7am-10pm.
The pay for this temporary position will be £14.41 per hour, if extended to a permanent position the pay will be £12.41 per hour.
The number of contracted hours will be 45 per week, but flexibility with working days and times is essential
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities
Responsibilities:
- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
- Delivery and collection of vehicles across the region
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements
Qualifications
Qualifications:
Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Additional Information:
- Please let us know about any accommodations you may need to participate in the recruitment process.
- No drug or alcohol related offence within the last five years is permitted.
- You must be over 21 years of age for insurance purposes.
- You must have a full manual UK or EU driving licence.
- Location: Inverness
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Customer Service Delivery Representative - Inverness employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Representative - Inverness
✨Tip Number 1
Familiarise yourself with the Enterprise Mobility brand and its values. Understanding their commitment to customer service will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of specific situations where you've successfully resolved customer issues or provided exceptional service, as this will highlight your suitability for the role.
✨Tip Number 3
Be ready to discuss your flexibility regarding shifts. Since the role requires working across various days and times, showing that you're adaptable and willing to accommodate the company's needs will make you stand out.
✨Tip Number 4
Research common vehicle rental processes and customer expectations. This knowledge will not only prepare you for potential questions but also demonstrate your proactive approach and genuine interest in the position.
We think you need these skills to ace Customer Service Delivery Representative - Inverness
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Delivery Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service skills and provide specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Enterprise Rent-A-Car
✨Show Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and create positive experiences.
✨Demonstrate Flexibility
The job requires flexibility with shifts, so be ready to discuss your availability. Mention any previous experience working varied hours or in fast-paced environments to show you're adaptable.
✨Know the Company
Research Enterprise Mobility and its brands, like Enterprise Rent-A-Car. Understanding their values and services will help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or what success looks like in this role to show your genuine interest.
