At a Glance
- Tasks: Deliver and collect high-end vehicles while providing exceptional customer service.
- Company: Join a family-owned global leader in mobility with a supportive culture.
- Benefits: Flexible shifts, career progression, and a dynamic work environment.
- Other info: Exciting opportunity for growth in a fast-paced, friendly team.
- Why this job: Be the face of a premium brand and make memorable customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 24000 - 30000 € per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate, customer-focused individuals to join our Exotic Car Division in the Runcorn area. This is an exciting opportunity to represent a premium brand and deliver exceptional service to customers renting high-end vehicles for their travel needs.
As a Customer Assistant Representative, you will be the face of our brand, ensuring every customer interaction is smooth, professional, and memorable. You’ll assist customers both in person and over the phone, while also providing essential administrative support. The role requires flexibility, with shifts available across seven days a week between 8am-6pm. You’ll be contracted for 45 hours per week, working on a rotating shift pattern that includes weekends. Flexibility with working days and times is essential to meet business needs, and occasional overnight stays may be required due to the geographical area covered.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Deliver outstanding customer service to internal and external customers.
- Handle customer inquiries via phone and face-to-face interactions.
- Support administrative tasks to ensure smooth operations.
- Maintain attention to detail and accuracy in all processes.
- Represent the brand professionally at all times.
- Drive vehicles up to and including 7.5 tonnes and ensure they are well maintained, damage free and safe to drive.
- Inspect and assist in ensuring vehicles are kept to an exceptionally high standard to provide outstanding customer satisfaction.
- Inspect all vehicles upon delivery and collection to ensure that any defects or damage is recorded, agreed, and signed for by the customer.
- Secure company assets and premises at times, for example rental branch location, fuel card etc.
- Record and store expenses whilst working away.
- Complete all necessary handover documents ensuring that all details are correct and accurate.
- Take reasonable care of your own health and safety, and to take reasonable care not to put other people at risk.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Customer Assistant Representative - Runcorn employer: Enterprise Rent-A-Car
At Enterprise Mobility, we pride ourselves on being a family-owned global leader in mobility, offering a supportive and dynamic work environment that values your contributions. As a Customer Assistant Representative in Runcorn, you'll enjoy the opportunity for career progression within our growing Exotic Car Division, while working alongside passionate colleagues who are committed to delivering exceptional service. With flexible shifts and a focus on employee growth, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Representative - Runcorn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially when you're representing a premium brand. Make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistant Representative - Runcorn
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the opportunity to represent our premium brand and deliver exceptional service.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any previous experience in customer service or retail, and don’t forget to mention your strong attention to detail and multitasking skills. We love seeing how your background fits with what we do!
Be Professional Yet Friendly:Remember, you’ll be the face of our brand! Use a friendly tone in your application while maintaining professionalism. This balance is key to showing us you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Brand Inside Out
Before your interview, take some time to research Enterprise Mobility and their Exotic Car Division. Understand their values, mission, and what sets them apart in the mobility industry. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Assistant Representative, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or turned a negative experience into a positive one. This will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Flexibility and Adaptability
Given the role's requirement for flexible shifts and occasional overnight stays, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you successfully managed changing schedules or unexpected challenges. This will reassure the interviewer that you can handle the demands of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and opportunities for career progression. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
