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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, email, and in person.
- Company: Join a dynamic team focused on exceptional customer experiences and operational excellence.
- Benefits: Enjoy structured career development, generous leave, and employee perks like discounts and volunteer days.
- Why this job: Be part of a fast-paced environment with opportunities for growth and leadership.
- Qualifications: Strong communication skills and a flexible approach; no driving licence needed.
- Other info: Fast-track your career with a £1,000 salary increase after training completion.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving
Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer‑focused Customer Assistance Representative to join our Flex‑E‑Rent team in Ashton in Makerfield, Wigan.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast‑Track Progression – Promotion to Senior Customer Assistance Representative within 10‑12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work‑Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same‑day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex‑E‑Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
To help understand and find out more about our Flex‑E‑Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex‑E‑Rent (flexerent.co.uk)
Location
Enterprise Flex‑E‑Rent, Landgate Industrial Estate, Wigan Rd, Ashton‑in‑Makerfield, Wigan WN4 0BW
Responsibilities
What You’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem‑solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast‑paced high‑performing team
Qualifications
What We’re Looking For
- Strong communication and customer care skills
- A Full UK / Irish Manual Driving Licence
- A flexible approach to work
- Experience handling enquiries via email, phone, and face‑to‑face
- A full UK/EU Manual Driving Licence is required for this role
- Business‑level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
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Customer Assistance Representative - Wigan employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Wigan
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what we do at StudySmarter and how we support our customers will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries. Since the role involves interacting with customers via various channels, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved processes, as this will highlight your capability to handle the operational tasks mentioned in the job description.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with people who work in similar roles can provide you with insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Assistance Representative - Wigan
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Assistance Representative. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service, communication skills, and IT proficiency. Use specific examples that demonstrate your ability to manage enquiries and build customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job requirements and express your desire to contribute to the team's success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Enterprise Rent-A-Car
✨Showcase Your Communication Skills
As a Customer Assistance Representative, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether it's through examples of past experiences or by engaging in a mock conversation during the interview.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can handle enquiries and resolve issues efficiently. Think of specific instances where you've successfully solved problems for customers, and be ready to discuss these scenarios in detail.
✨Demonstrate Flexibility and Teamwork
This role requires both independent work and collaboration within a team. Share examples that illustrate your adaptability and how you thrive in a fast-paced environment, as well as your experience working with others to achieve common goals.
✨Familiarise Yourself with IT Tools
Since business-level IT skills are essential, brush up on your knowledge of Excel and Outlook. Be prepared to discuss how you've used these tools in previous roles, and consider bringing up any relevant projects that showcase your proficiency.